Serenity Wright
Highland Park
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in order fulfillment and packaging accuracy. A proven team player with strong problem-solving skills, I consistently enhance workflow efficiency and customer satisfaction. Committed to maintaining high standards, I leverage effective communication to foster collaboration and achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
Edison
11.2024 - Current
- Collaborated with team members to ensure timely order fulfillment.
- Operated fulfillment equipment to prepare orders for shipment.
- Packaged items accurately and securely for delivery.
- Maintained a clean and organized work area throughout shifts.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
Golf Caddie
TopGolf
08.2024 - Current
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.
Server
TGI Fridays
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Shake Shack
08.2023 - 03.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Team Member
Jollibee
10.2022 - 03.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cashier
Ritas
07.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Edison New Jersey
Edison, NJ06.2024
Skills
- Order fulfillment
- Team player attitude
- Mental Toughness
- Competitor Awareness
- Packaging accuracy
- Handheld scanning
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Order picking and processing
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Golf Caddie
TopGolf
08.2024 - Current
Server
TGI Fridays
02.2024 - Current
Cashier
Shake Shack
08.2023 - 03.2024
Crew Team Member
Jollibee
10.2022 - 03.2023
Cashier
Ritas
07.2022 - 10.2022
High School Diploma -
Edison New Jersey