Summary
Overview
Work History
Education
Skills
Timeline
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SERENITY TRANG LE

Irvine,CA

Summary

Highly motivated and creative professional with a unique blend of experiences in team leadership, project management, and customer service.

Spreading positive values such as empathy, gratitude, and kindness as a widow, entrepreneur, and mindfulness practitioner, bringing a deep understanding of customer needs and a commitment to spreading positive values such as empathy, gratitude, and kindness.

Solid communication and interpersonal skills, coupled with a proven track record of sales and repeat customers, emphasize the importance of these values in fostering strong client relationships.

Eager to apply friendly, reliable nature in a server role to deliver exceptional service and contribute to a positive team environment.

Collaboration, multitasking, and leadership abilities are assets to any organization focused on achieving its goals while maintaining a supportive and customer-centered atmosphere.

Overview

17
17
years of professional experience

Work History

Amazon and Walmart Seller

Shandora, LLC
10.2018 - 01.2023
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Implemented data-driven marketing campaigns to generate new leads and increase overall brand awareness.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
  • Upsold additional services and products to maximize sales opportunities.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.

Server

Rodeo Goat
02.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Server

Saigon N Beyond Food Truck
02.2023 - 02.2024
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Greeted customers, answered menu questions and responded to complaints.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
  • Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
  • Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
  • Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
  • Managed financial aspects of the food truck operation including budgeting expenses, tracking sales data, and submitting daily cash deposits accurately.
  • Developed innovative menu items based on customer feedback, leading to increased sales and repeat business.
  • Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.
  • Resolved customer complaints with empathy and professionalism, maintaining positive reputation.
  • Organized catering services for special events, expanding business reach and diversifying revenue streams.

Spa & Salon Owner

Shandora Salon & Spa
09.2007 - 05.2016
  • Developed, designed, and worked with contractors, to build 7,000-square-foot salon and spa with 24 suites from scratch.
  • Managed approximately 20 incoming calls, emails per day from customers.'
  • Managed, interviewed, trained, and supervised tenants, employees, and entire sales team.
  • Strategically planned, researched, promoted, trained, educated, and prepared for product launch with sales team to drive sale of anti-aging skincare products and natural health supplements and provide quality services while ensuring customer satisfaction.
  • Oversee and lead sales team to implement wellness products for salon, spa, healthcare, and beauty professionals in US, Japan, Singapore, and Vietnam.
  • Prepared records and operations for smooth handover to new owners.
  • Promoted and marketed business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable, accounts receivable, and payroll.
  • Resolved issues quickly and quick decision-making.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports.
  • Established good relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Managed approximately 20 incoming calls and emails from customers.
  • Performed eyelashes extension, permanent makeup

Education

Biology - Biology

Texas Woman's University
Denton, TX
01.1994

Bachelor of Science - Information Technology

The University of Texas At Arlington
Arlington
05.1998

Business And Marketing - Business And Marketing

The University of Texas At Dallas
Dallas, TX
08.2018

Skills

  • Positive Altitude: Mindful, Empathy, Kindness, Emotional Maturity
  • Mindfulness practitioner
  • Entrepreneurship
  • Leadership
  • Management
  • Team Building
  • Effective Communication
  • Quick Problem-Solving
  • Strategic Planning
  • Detail-oriented
  • Market Analysis
  • Fundraising Event Planner and Coordinator
  • E-commerce
  • Retail and Upselling strategies

Timeline

Server

Rodeo Goat
02.2024 - 08.2024

Server

Saigon N Beyond Food Truck
02.2023 - 02.2024

Amazon and Walmart Seller

Shandora, LLC
10.2018 - 01.2023

Spa & Salon Owner

Shandora Salon & Spa
09.2007 - 05.2016

Biology - Biology

Texas Woman's University

Bachelor of Science - Information Technology

The University of Texas At Arlington

Business And Marketing - Business And Marketing

The University of Texas At Dallas

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