Serenna Garrett

Insurance Specialist

B&G Food Enterprises, LLC

Morgan City, LA

08.2012 - Current

Developed and implemented employee benefit plans, policies, and procedures.
Provided guidance to employees regarding their benefits package.
Managed the administration of all health, dental, and vision insurance plans.
Participated in open enrollment meetings with employees to discuss available options.
Conducted quarterly claim meeting with health insurance broker
Evaluated requests from employees for changes in their benefits plan coverage.
Coordinated benefits processing, including enrollments, terminations and claims.
Conducted investigations to gather evidence in support of claims resolution.
Analyzed claim data to identify trends and recommend process improvements.
Investigated fraudulent claims by gathering evidence from various
sources.
Gathered proper documentation and data to prepare claims for submission.
Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
Saved data from surveillance footage for claims
Gathered and documented evidence to support court proceedings.
Reduced loss ratios through fair and prompt processing of claims.
Coordinated with external parties such as attorneys and adjusters during investigations and claim process.
Demonstrated leadership by making improvements to work processes and helping to train others.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
Provided ongoing customer service support, responding to inquiries in a timely manner.
Investigated suspicious claims activity, recommending further action when needed.
Contacted underwriters and submitted forms to obtain binder coverage.
Monitored company's insurance coverages to ensure changing needs were met.
Verified and approved vendor insurance
Investigated suspicious or fraudulent claims and reported findings to management.
Maintained detailed records of all claim activities including correspondence, decisions, payments.
Analyzed all general liability and work comp claims.
Assisted in negotiating settlements