SERGE BUSUGOULT HOUSTON
Rockville
Summary
Housing and customer service professional with over 20 years of experience in public service, property assessment, client eligibility determination, and program compliance for government and subsidized housing programs. Proven ability to interpret and apply federal, state, and local housing regulations, conduct participant interviews, and manage certifications/recertifications. I am skilled at providing high-quality service to varied populations, coordinating move-ins and transfers, and maintaining accurate program records. Advanced in using Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint) and property assessment & market data tools.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Assessor
State of Maryland – Department of Assessments & Taxation
06.2022 - Current
- Inspect and assess residential properties to determine fair market value for tax purposes.
- Conduct interior and exterior physical property inspections, including measuring, sketching, and photographing structures.
- Analyze market data, sales trends, and property records to ensure accurate valuations.
- Interview property owners to collect relevant information and explain assessment procedures and outcomes.
- Prepare and maintain detailed property records, reports, and assessment documentation in compliance with state guidelines.
- Review and process property assessment appeals, presenting evidence in administrative hearings and court proceedings.
- Provide responsive customer service to property owners and collaborate with assessors, property managers, and legal teams.
- Stay informed on changes in property tax laws, real estate market trends, and assessment technology tools.
Building Services Associate
Montgomery County Public Schools
01.2018 - 02.2022
- Maintain a clean, safe, and orderly school environment by performing routine cleaning and sanitation of classrooms, offices, hallways, restrooms, and common areas.
- Monitored security, performed building inspections, and reported maintenance issues.
- Managed custodial supply inventory and supported staff with room setups for classes and events.
- Operate and maintain custodial equipment in compliance with safety standards.
- Assist in implementing emergency response procedures, including fire drills and other safety protocols.
- Coordinate with vendors and contractors for deliveries, repairs, and facility services.
- Provide support to administrative staff by performing light clerical duties when required.
Event Staff Assistant
CES Security
07.2017 - 02.2018
- Greet and direct visitors, employees, and event participants, providing clear information about event locations and schedules.
- Monitor entrances, exits, and crowd flow to ensure safety, security, and compliance with event policies.
- Secure equipment, merchandise, and valuables during events to prevent loss or damage.
- Collaborate with event organizers, venue staff, and security team members to coordinate event logistics.
- Assist in emergency situations by following established safety protocols and directing attendees to safety. Document and report incidents or safety concerns to supervisors in a timely manner.
Floor Associate
Gabes Distribution Center/Warehouse
12.2016 - 04.2017
- Stocked and organized merchandise and processed incoming shipments.
- Assist customers in locating products, answering questions, and providing product recommendations.
- Performed quality checks to ensure items were undamaged and met display standards.
- Assisted with setting up promotional displays, signage, and seasonal layouts.
- Collaborated with team members to meet daily stocking and customer service goals.
Relationship Banker
OraBank
06.2011 - 02.2015
- Assisted clients with opening and managing accounts, loans, and investment products.
- Conducted needs assessments and recommended tailored financial solutions.
- Educated clients on digital banking services and processed complex transactions.
- Promoted bank services to meet sales targets and built lasting client relationships.
- Maintained accurate records and ensured compliance with risk management policies.
- Stay informed on new products, services, and banking regulations to provide accurate and up-to-date information to clients.
Project Manager
Direct Prod Events
11.2010 - 03.2013
- Managed events and marketing projects from concept through completion, ensuring client satisfaction.
- Prepared proposals and contracts, oversaw budgets, and coordinated logistics.
- Served as primary client liaison and collaborated with internal teams and vendors.
- Tracked project progress, ensured quality standards, and identified areas for process improvement.
Education
MBA - Marketing & Communication
Institute of Higher Studies in Management
07.2015
BA - Management & Human Resources
Higher Institute of Technology
07.2009
Skills
- Database management
- Records maintenance
- Assertiveness
- Structural assessment
- Interpersonal communication
- Property documentation analysis
- Property valuation
- Data analysis
- Market research
- Market trends analysis
Certification
- Real Estate & Maryland Real Estate Law (Courses Completed)
- Security Officer License – Washington, D.C.
- First Aid & CPR Certification
- CompTIA A+ Courses (Completed)
Languages
English (Fluent)
French (Native)
Timeline
Residential Assessor
State of Maryland – Department of Assessments & Taxation
06.2022 - Current
Building Services Associate
Montgomery County Public Schools
01.2018 - 02.2022
Event Staff Assistant
CES Security
07.2017 - 02.2018
Floor Associate
Gabes Distribution Center/Warehouse
12.2016 - 04.2017
Relationship Banker
OraBank
06.2011 - 02.2015
Project Manager
Direct Prod Events
11.2010 - 03.2013
BA - Management & Human Resources
Higher Institute of Technology
MBA - Marketing & Communication
Institute of Higher Studies in Management
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