SERGE TUCKER
Bronx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Lifeguard
QC Spa
06.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Addressed and resolved guest complaints, leading to increased satisfaction and positive feedback.
Lifeguard
TCR
04.2023 - 09.2023
- Directed supervision and safety of all individuals using the swimming pool and for the safe and smooth operation of all activities on the grounds of the pool
- Conducted daily check of area and equipment for safety cleanliness, and good repair
- Maintained the pool chemical balance, and kept surrounding area clear of debris and hazards
- Managed a safe and secure pool by enforcing rules, policies, and procedures
- Attended staff meetings and in-service trainings
- Provided direct supervision and maintained safety standards during recreational and fitness swim
- Participated in training and helping others obtain Water Safety Certifications
- Responded to emergency situations swiftly and efficiently, providing appropriate first aid and rescue techniques
- Implemented safety protocols to ensure the safety of swimmers
- Utilized medical supplies and equipment to examine injured persons and administered first-aid/cardiopulmonary resuscitation
Counselor
CAMP TWELVE TRAILS
06.2021 - 08.2021
- Plan, lead, and implemented camp programs for children
- Provided high-quality educational and recreational opportunities and enjoyable experiences for camp participants
- Supervised campers and ensured their safety, development, growth, skill achievement, and general well-being
- Maintained a schedule for camp participants
- Facilitated and created lesson plans for daily activities
- Organized and lead various small and large group activities
- Ensured cleanliness of the site
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
- Knows and understands all emergency procedures associated with the camp program
- Recorded and tracked campers dietary restriction/allergies and ensured that the meals/snacks are distributed to them
- Knows, enforces, and followed all safety guidelines associated with the camp program
- Maintained constant surveillance of the pool/body of water areas
IT Specialist
Metropolitan Hospital
06.2018 - 01.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Installed, configured and maintained computer systems and network connections.
Cashier
KEY FOODS
05.2018 - 06.2019
- Managed transactions with customers using cash registers
- Ensured that each customer receives outstanding service
- Appropriately greeted customers
- Accurately counted drawer and make deposit
- Attend to customers complaints with immediate attention
- Maintained the effective labor rate control forms as directed by management
- Performed other duties as assigned by management
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Data Entry Intern
Stein Senior Center
05.2017 - 08.2017
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Developed strong attention to detail skills through the constant review of entered information, ensuring high-quality results.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
Office Assistant
THE LAW OFFICE
06.2013 - 06.2016
- Ordered and organized office supplies
- Performed general clerical duties copying, faxing, filing and mailing
- Reorganized, updated form files, organized documents and exhibits
- Demonstrated the ability to work exceptionally well under pressure and in a high pressured law environment
- Supervised postage of legal documents and tracking of mailed packages
- Maintained organization of the office
- Greeted clients upon entry to our offices
- Filed orders, documents, and attachments at the courthouse
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Pet Care Technician (Internship)
ASPCA BRIARCLIFF
06.2014 - 08.2015
- Fed, walked, and reinforced training
- Cleaned and organized animal kennels
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
- Managed applications of potential adoptions
- Facilitated care of the animals
- Enhanced pet health by conducting thorough wellness checks and administering necessary vaccinations.
- Managed inventory of supplies such as medications, food, and grooming tools to maintain adequate stock levels for seamless operation.
- Strengthened relationships between clients and their pets by providing personalized attention during boarding stays or daycare sessions.
- Collaborated with fellow team members to develop strategies for improving efficiency within the workplace while maintaining high-quality pet care standards.
- Provided exceptional customer service by addressing client concerns, scheduling appointments, and offering expert advice on pet care.
- Trained new staff members on company policies, safety procedures, and best practices in pet care management.
- Reduced stress levels among animals by creating a comfortable environment through proper handling techniques and behavioral understanding.
- Managed emergencies effectively by remaining calm under pressure and following established protocols for handling various situations such as injuries or medical complications.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Communication Design - Communication Design
City Tech College
High School Diploma - undefined
LEGACY HIGH SCHOOL
Roosevelt Island, NY06.2016
Skills
- Strong Verbal And Written Communication Skills
- Leadership
- Motivating
- Team building
- Time Management
- Goal-Oriented
- Organized
- Imaginative Thinking
- Microsoft Word
- Microsoft Excel
- Google Suite
- Data Entry
- Bookkeeping
- Attention To Detail
- Cleanliness
- Communication
- Customer service
- Team management
- Staff supervision
- Emergency response
- Lifeguard training
- Physical fitness
- Conflict resolution
- Incident reporting
- Safety training
- CPR/AED
- Coaching and mentoring
- Teamwork
Certification
- AMERICAN RED CROSS CERTIFICATION, Bronx, NY Lifeguarding with CPR/AED for Professional Rescuers and First Aid, November2023
- ICD- IT SOFTWARE & HARDWARE TROUBLESHOOTING, New York, NY IT Academy - Cisco Certification Training Program, October2019
- ICD- INSTITUTE FOR CAREER DEVELOPMENT, New York, NY Work Readiness Program, October2017
Timeline
Head Lifeguard
QC Spa
06.2024 - Current
Lifeguard
TCR
04.2023 - 09.2023
Counselor
CAMP TWELVE TRAILS
06.2021 - 08.2021
IT Specialist
Metropolitan Hospital
06.2018 - 01.2020
Cashier
KEY FOODS
05.2018 - 06.2019
Data Entry Intern
Stein Senior Center
05.2017 - 08.2017
Pet Care Technician (Internship)
ASPCA BRIARCLIFF
06.2014 - 08.2015
Office Assistant
THE LAW OFFICE
06.2013 - 06.2016
High School Diploma - undefined
LEGACY HIGH SCHOOL
- AMERICAN RED CROSS CERTIFICATION, Bronx, NY Lifeguarding with CPR/AED for Professional Rescuers and First Aid, November2023
- ICD- IT SOFTWARE & HARDWARE TROUBLESHOOTING, New York, NY IT Academy - Cisco Certification Training Program, October2019
- ICD- INSTITUTE FOR CAREER DEVELOPMENT, New York, NY Work Readiness Program, October2017
Communication Design - Communication Design
City Tech College
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