Serge Turnier
Enterprise Sales Account Manager
Houston,Texas
Summary
Goals and performance oriented leader offering an exceptional record of achievement, talented in identifying and capitalizing on emerging market trends and revenue opportunities. I'm a creative solutions providing account manager with a track record of bringing in net new business, Identifying and qualifying business opportunities and growing a company's customer base. Tenacious manager with a strategic and analytical approach to solving problems, understanding customer objections, overcoming blockers, bringing in customers and accomplishing profit targets.
Overview
12
12
years of professional experience
Work History
Enterprise Sales Account Manager
Verifone
01.2023 - Current
- Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Created proposals, BIDs, BRDs, SOWs, for new and repeat customer business transactions.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Organized joint sales calls with current customers and outside vendors.
- Identified new leads and grew network by attending industry events and researching potential business relationships
- Oversaw team of 12 professionals handling 576 accounts
- Motivated team members to meet and exceed sales targets
- Directed client projects with eye for quality and customer needs
- Applied business and technical knowledge to develop briefs and pitches for customer projects
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction
Enterprise Sales Manager
CDE Services INC (continued)
08.2021 - 01.2023
- Exceeded targets by building, directing and motivating high-performing payments solutions sales team.
- Leading team of Account Executives responsible for bringing in net new enterprise level business (logos) to book of business
- Continuously prospecting, negotiating, closing new business and presenting integrated payment processing product & services to C-Level executives of enterprise level business (average of 100 locations and more) within multiple verticals (Convenience Stores, Fuel Operators, Quick Service Restaurant Franchises, Pharmacy, Bodegas, etc...)
- Developed and managed partner relationships including Banks, ISVs, ISOs, Credit Unions, Investment Firms, CPAs
- Leading team of National Account Managers focused on growing current enterprise accounts by up-selling, cross-selling and managing relationships.
- Own and manage book of business of over 5000 merchants in multiple verticals
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Generated over 40% close ratio in sales through effective networking and marketing strategies to grow new enterprise business and increase productivity.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Recruited, trained and mentored salesforce of Account Executives and Account Managers, Relationship Managers & Portfolio Managers
- Identified high-performing candidates for future leadership positions.
- Set goals and led team to exceed timeline achievement.
Sr Global Sales Account Manager (Contract)
Fiserv
01.2021 - 08.2021
- Oversaw global accounts and international partner relationships, enabling footprint expansion into new markets.
- Managed book of business of over 150 international customers to maintain positive relationships and make effective financial or client-related decisions.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Identified and analyzed key competitors and related products
Senior National Sales Account Executive
CDE Services INC
01.2019 - 01.2021
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Gained about 3500 net new customers in about 3 years (average 120 per month) and delivered $4.2M in account revenue of new account sales
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Complied with policies and quality standards to maintain consistency in quality of services.
Sales Support Manager
AGCO Corporation
01.2017 - 01.2019
- Designed detailed plans to enhance sales management and prioritize long-term business goals.
- Communicated with local organizations to build networks and develop leads.
- Boosted sales by 35% with development of positive customer relationships.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email and in-person inquiries.
Senior Customer Success Manager
Viaotek
01.2012 - 01.2017
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Exceeded annual revenue goals by 13% through improving client relationships and education.
- Identified opportunities to cross and up-sell current customer base and communicated customer needs to appropriate team and department.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Executive Certification - Organizational Management
Harvard Kennedy School, Harvard University
Cambridge, MABachelor of Science - Engineering Technology
Full Sail University
Winter Park, FLSkills
- Enterprise Software Sales
- SaaS Sales
- Solution Selling
- Integrated Payments Processing
- Cloud Computing
- Pipeline Management
- Strategic Partnerships Development
- Lead Generation / Cold Calling
- Salesforce Software
- Pre Sales and Direct Sales
- FinTech
- Sales Operations & Sales Processes
- Account Management & Customer Satisfaction
- Product Management
- Sales Team Management
- Contract Negotiating
- Revenue Growth
- Interdepartmental Collaboration and Communication
- Networking Events
- New Business Development
- Business-to-Business (B2B)
- International Sales
- Cross-functional Team Leadership
- Sales performance metrics & KPI's
Additional Information
- Sales Excellence Award as Top Account Executive 3 years in a row
Languages
French
Native or Bilingual
Spanish
Full Professional
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Enterprise Sales Account Manager
Verifone
01.2023 - Current
Enterprise Sales Manager
CDE Services INC (continued)
08.2021 - 01.2023
Sr Global Sales Account Manager (Contract)
Fiserv
01.2021 - 08.2021
Senior National Sales Account Executive
CDE Services INC
01.2019 - 01.2021
Sales Support Manager
AGCO Corporation
01.2017 - 01.2019
Senior Customer Success Manager
Viaotek
01.2012 - 01.2017
Executive Certification - Organizational Management
Harvard Kennedy School, Harvard University
Bachelor of Science - Engineering Technology
Full Sail University
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