Serge Alain Kanyonga
Lexington,KY
Summary
With a successful 10+ year profetional experience in sales and 3 years in project management (with community capacity building and livelihood programs) In a US International Organization, Pact World/USAID);
Enthusiastic professional able to work in multi-cultural environment with all types of personalities both in urban and rural areasPlease Secure a position in any area that enables utilization of my skills and qualities to achieve excellence in the fulfilment of my job, and endeavor to show improved and worthwhile results and meet new challenges through dedicated perseverance and continual learning.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Driver
Uber
Lexington, KY
09.2019 - Current
- Give Pick and Drop Riders and Delivered packages to customers in a timely and efficient manner.
Therapeutic Support Staff Member
Infinite Community Achievement, ICA
Lexington, KY
09.2019 - 01.2021
- Monitored client behavior, documented progress, and reported changes to supervisor.
Production Department Associate
Toyota Motor Manufacturing
Georgetown, KY
03.2017 - 08.2019
- Monitored stock levels to ensure that sufficient quantities were available at all times.
- Prepared inventory as needed to maintain an adequate supply of products.
Branch & Sales Manager
PG Glass South Africa
Lubumbashi, Katanga, Democratic Republic Of The Congo
03.2011 - 04.2012
- Developed and implemented sales strategies to increase branch profitability.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
Senior Project Manager
Pact Congo for Pact World
Lubumbashi, Katanga, Democratic Republic Of The Congo
08.2007 - 09.2010
- Responsible for the Frontier Community Social Development Program in the territory of Sakania, in the Katanga Copper belt, under a Global Development Alliance public-private partnership with USAID.
- Technical project management responsibilities involving planning and execution of program activities, assuring the quality delivery of a community development project for villages around the Frontier mine at the Zambian border. The project included: community mobilization and organization for self-determined development; livelihood development based on the creation of Income generating activities, including: agriculture and fishfarming; women’s literacy and microfinance savings; health awareness notably in relation to malaria prevention and child’s malnutrition in the region for the Community Life improvement, monitoring and evaluation and project closure.
- Developed comprehensive project plans to be shared with stakeholders.
- Communicated with key stakeholders to determine project requirements and objectives.
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Visited fields to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Monitored internal financial budgets to measure against projections.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
- Reviewed final results of each project before delivery.
- Resolved conflicts between team members in order to maintain productivity levels.
- Analyzed data from completed projects in order to identify areas for improvement.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Monitored progress of projects against established timelines and budgets.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Managed project scope, timeline and budget in alignment with company objectives.
- Project Final & Closure Reporting
Territory Manager - Sales & Market Development
Tigo Telecommunication Company
Kasai Region, Democratic Republic Of The Congo
07.2006 - 08.2008
- Developed and implemented strategies to increase sales in assigned territory.
- Conducted market research to determine customer needs and preferences within the region.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
Vodacom Regional Manager
Vodacom Congo for Vodacom South Africa
Kasai Region, Democratic Republic Of The Congo
05.2002 - 07.2006
- Developed and implemented strategies to increase market share in the region.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Identified new business opportunities through market research and industry trends.
- Assisted district managers in developing marketing plans for their respective districts.
- Organized promotional events to generate interest in products or services offered by the company.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Sales Monthly Reporting
Education
Bachelor of Arts - Marketing Management
High Institute of Commerce - ISC Lubumbashi
Democratic Republic Of The Congo05-2011
Associate of Science - Finance
High Institute of Commerce - ISC Kinshasa
Democratic Republic Of The Congo05-2000
Skills
- Able to work in a productive way and in an unsafe, unstable and/or difficult environment;
- Excellent competences in programme management, planification, budgets, organization, interpersonal and communication relations;
- Able to work both independently and in team;
- Polyvalent, able to work under pressure, able to improvise, flexible and sensitive to cultural diversity;
- Flexible and able to respond to the needs and imperatives of the job;
- Able to work in coordination and partnership with national and
international organizations;
- Political Analyst;
- Motivational Speaker;
- Community Development Management and Organization
- Human Rights Consultant;
- Planning Abilities;
- Customer Relationship Management
Certification
- January 2022: Certificate: "Human Rights Consultant", by the United States Institute of Diplomacy and Human Rights, US Institute For Diplomacy and Human Rights, USIDHR, USA;
- May 2020: Certificate: Core Medical Interpreter Training by The National Institute For Coordinated Healthcare (NICH), USA;
- November 2020: Certificate: "Entrepreneurship In Emerging Economies", by Havard School of Business, USA;
- November 2016: Certificate: “Human Trafficking Community Navigator” United States Conference of Catholic Bishops / Migration and Refugee Services / Anti-Trafficking Program by AMISTAD, USA;
- July-December 2015: Diploma: Bible School Training “Christian Leadership”
at Faith International Teaching School, Faith Fellowship Ministries / New Jersey, USA; - Janvier 2011: Brasimba DRC-Lubumbashi / DR CONGO:
- Sales & Marketing Seminary;
- Training on Market Impact Team & Excellence ( Efficiency) in a Commercial Activity Management;
- Training on Business Planning Process “Piloting a Commercial Organization”;
- Training on Launching a New Offer (product) ”How Building a Plan of Actions”; - September 2008: Certificate in “Training and Facilitation Skills”
Organized by Pact World. Washington DC, in Bangkok /Thailand; - April 2002 - July 2006: Vodacom DR Congo, a Telecommunication Company
- Professional training including GSM Rudiments;
- Sales & Marketing Management;
- Modern Management Training « Personal Organisation & Time Efficient Management »;
- Modern Management Training « Result Management”
Languages
English
Full Professional
French
Native/ Bilingual
Swahili
Native/ Bilingual
Lingala
Native/ Bilingual
Tshiluba
Native/ Bilingual
Timeline
Driver
Uber
09.2019 - Current
Therapeutic Support Staff Member
Infinite Community Achievement, ICA
09.2019 - 01.2021
Production Department Associate
Toyota Motor Manufacturing
03.2017 - 08.2019
Branch & Sales Manager
PG Glass South Africa
03.2011 - 04.2012
Senior Project Manager
Pact Congo for Pact World
08.2007 - 09.2010
Territory Manager - Sales & Market Development
Tigo Telecommunication Company
07.2006 - 08.2008
Vodacom Regional Manager
Vodacom Congo for Vodacom South Africa
05.2002 - 07.2006
Bachelor of Arts - Marketing Management
High Institute of Commerce - ISC Lubumbashi
Associate of Science - Finance
High Institute of Commerce - ISC Kinshasa
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