Sergei Grigorian
Sacramento,CA
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
1
1
year of professional experience
Work History
Insider Team Member
Delish Pizza
Sacramento, CA
02.2024 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted supervisor immediately.
- Participated in training sessions for new employees when needed.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Collaborated with team members to achieve project milestones within set deadlines.
- Participated in regular training sessions to improve product knowledge and service skills.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
Customer Service Team Member
Grocery Outlet Bargain Market
Sacramento, CA
06.2023 - 08.2023
- Assisted customers with product selection and ordering processes.
- Processed payments using cash registers and credit card machines.
- Built relationships with customers through friendly conversations.
- Performed quality control checks on all incoming goods.
- Ensured store shelves were stocked appropriately with merchandise items.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Assisted with training new employees in customer service protocols.
- Answered customer inquiries with courtesy and accuracy.
- Explained product details and care to potential customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Education
Gateway Community Charters
Sacramento, CA12-2024
Skills
- Commitment to exceptional service: I ensure polite and attentive customer service, with the ability to respond quickly and efficiently to guest requests
- Focus on food quality: I prioritize using fresh ingredients and pay attention to both flavor and presentation
- Strong emphasis on cleanliness and hygiene: I maintain a high standard of cleanliness in both the dining area and kitchen, adhering to all health and safety regulations
- Professionalism and expertise: I value the importance of a well-trained and competent team at all levels, from servers to chefs
- Creating a welcoming atmosphere: I understand the importance of ambiance and strive to provide a comfortable and aesthetically pleasing environment for guests
- Efficient management: I am skilled at organizing tasks, managing inventory, and overseeing finances to ensure smooth restaurant operations
- Consistency in quality: I am dedicated to delivering consistent service and food quality, ensuring guests always receive the same high standard
- Innovation and adaptability: I stay updated on new trends, refresh menus, and embrace modern technologies (such as online orders and digital payments)
- Effective marketing and customer loyalty: I leverage promotions, loyalty programs, and strategic marketing efforts to attract new customers while retaining regular ones Equipment Operation
- Fluent in Russian and Ukrainian (spoken and written)
- I have a strong reputation and consistently positive recommendations from all of my previous employers, reflecting my commitment to high-quality work and professionalism
- Complaint resolution
- Customer Service
- Cash Handling
- Workplace Safety
- Clear Communication
- Cleaning
- Sales and Marketing
- Teamwork and Collaboration
- Organizing Work Stations
- Training and mentoring
- Money Handling
- Computer Skills
- Collaboration and Teamwork
- Safety understanding
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Full Professional
Timeline
Insider Team Member
Delish Pizza
02.2024 - Current
Customer Service Team Member
Grocery Outlet Bargain Market
06.2023 - 08.2023
Gateway Community Charters