Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Sergen Talay

Richmond,TX

Summary

Versatile Operations Manager with a proven track record at Egeteknosis Computer Science, enhancing system efficiencies and team productivity. Expert in workflow optimization and problem-solving, I've led multi-site upgrades and cybersecurity enhancements, significantly reducing operational risks. Skilled in data analysis and team leadership, I excel in fast-paced environments, driving project success and innovation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

6
6
years of professional experience

Work History

Operations Manager

Egeteknosis Computer Science
07.2018 - 02.2020
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Wrote reports on computer statuses and maintenance jobs.
  • Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 4 desktops.
  • Supplied end-user assistance for hardware and basic systems via remote and on-site support.
  • Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
  • Refurbished used computers and technological equipment, saving companies money.
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Maintained office PCs, networks and mobile devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

Cybersecurity Analyst

Cyblu
08.2021 - 06.2022
  • Conducted security audits to identify vulnerabilities.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Operations Manager

Broadway Construction
07.2022 - Current
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Prepared and delivered operational performance reports to inform management.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Trained and supervised employees on office policies and procedures.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Education

High School Diploma -

Vali Erol Cakir Anatolian High School
Izmir Turkey
06-2015

Bachelor Degree - Logistics Management

Anatolian University
Eskisehir Turkiye
06-2018

No Degree - Second Language (ESL)

Houston Community College
Houston, TX
06-2022

Skills

  • Data Analysis
  • Workflow Optimization
  • Program Administration
  • Performance reporting
  • Organizational Management
  • Performance monitoring
  • Inventory Management
  • Project management abilities
  • Data Archiving
  • Data Evaluation
  • MS Office
  • Multi-unit operations management
  • Problem-Solving
  • Work flow planning
  • Logistics Management
  • Multi-site operations
  • Team Building/Leadership
  • Market research, forecasting, and analysis

Languages

Turkish
Full Professional
English
Limited Working

Software

Virus Total

Allienvaoult

Linux

Securty union

Icann lookup

Microsoft Office

Quickbook

Outlook

Gmail

Timeline

Operations Manager

Broadway Construction
07.2022 - Current

Cybersecurity Analyst

Cyblu
08.2021 - 06.2022

Operations Manager

Egeteknosis Computer Science
07.2018 - 02.2020

High School Diploma -

Vali Erol Cakir Anatolian High School

Bachelor Degree - Logistics Management

Anatolian University

No Degree - Second Language (ESL)

Houston Community College

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Sergen Talay