SERGEY RABIKAU
Destin,FL
Summary
Dynamic financial professional with extensive experience at Wells Fargo, excelling in customer service and sales growth. Proven track record in loans and cash handling, achieving zero discrepancies in cash audits. Skilled in opportunity identification and fraud prevention, dedicated to enhancing customer satisfaction and expanding financial portfolios. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo, NA
09.2023 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Financial Technician
US Army National Guard
04.2021 - 04.2025
- Classified expenditures against budget and document in accounting reports.
- Tracked and reported financial performance on monthly, quarterly and yearly basis.
- Devised and facilitated employee financial training seminars focused on empowering employees with knowledge and confidence.
- Handled payments and disbursements for over 10 million dollars to military personal and contractors.
- Deployed to Iraq and Poland with being awarded numerous awards as well as the Combat Action Badge.
Customer Experienced Banker
Huntington National Bank
01.2021 - 07.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06-2028
Skills
- Loans
- Banking
- Fraud prevention
- Customer service
- Opportunity identification
- Verbal and written communication
- Cash handling
- Sales growth
- Cash vault audit
- Attention to detail
- Customer satisfaction
- Accounting and finance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved millions of payout in contracts withy no loss of funds in support of Inherent Resolve Campaign in multiple regions in the middle east.
- Performed my job under extreme pressure and attacks in the parts of middle east earning a combat action badge.
- Collaborated with team of nine with effectively keeping mission support sites operating financially and obtaining funds for mission and safety of all US personal there.
Certification
- NMLS ID: 2189294
- Notary in Minnesota and North Carolina
- ITIL 4 Certificate #: GR671559219SR
- Certified Combat Life Saver, 2nd FRSD - As of September 30, 2024
Languages
Russian
Professional Working
Timeline
Personal Banker
Wells Fargo, NA
09.2023 - Current
Financial Technician
US Army National Guard
04.2021 - 04.2025
Customer Experienced Banker
Huntington National Bank
01.2021 - 07.2023
Bachelor of Science - Information Technology
Western Governors University
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