Advanced PC user (Mac, Microsoft)
SERGEY N REPNOY
Customer Service Representative
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Expeditor
DOV EXPRESS GROUP INC
Hampshire, IL
11.2021 - Current
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Scheduled deliveries of [Type] materials by specified time to begin production on time.
- Work in team with dispatchers and brokers to create a high-quality pick up, transportation and delivery at the appointed time without any delay.
- During the trip constantly be connected with all involved to working process.
Customer Service Representative
Uber Technologies Inc.
San Francisco, CA
02.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Sought ways to improve processes and services provided.
Manager's Assistant
Blue Door Farm Stand
Chicago, IL
03.2019 - 12.2019
- Responded to and directed incoming calls and other communication.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Monitored and managed social media accounts.
- Ran errands to support daily needs of management.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by promoting complementary products and educating customers about promotions.
Education
High School Diploma -
Krasnodar State University Culture And Art
Krasnodar, Russia 09.2001 - 06.2006
High School Diploma -
London King's College
London,UK 09.2010 - 05.2013
GED -
Harvard Business School
Boston, MA 03.2020 - 06.2020
Skills
Communication
undefinedSoftware
Familiar with software algorithm and coding
Timeline
Expeditor
DOV EXPRESS GROUP INC
11.2021 - Current
GED -
Harvard Business School
03.2020 - 06.2020
Customer Service Representative
Uber Technologies Inc.
02.2020 - 11.2021
Manager's Assistant
Blue Door Farm Stand
03.2019 - 12.2019
High School Diploma -
London King's College
09.2010 - 05.2013
High School Diploma -
Krasnodar State University Culture And Art
09.2001 - 06.2006
Similar Profiles
Dov KurtisDov Kurtis
Short Story and Screenwriter at Dov KurtisShort Story and Screenwriter at Dov Kurtis
Jennifer AyacheJennifer Ayache
Property Manager at Dov Bear PropertyProperty Manager at Dov Bear Property
Lina ChoLina Cho
Assistant Lead International Logistics Coordinator at S.F. Express Group(Shanghai) Express Co,. LtdAssistant Lead International Logistics Coordinator at S.F. Express Group(Shanghai) Express Co,. Ltd
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa