Advanced PC user (Mac, Microsoft)
SERGEY N REPNOY
Customer Service Representative
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Expeditor
DOV EXPRESS GROUP INC
Hampshire, IL
11.2021 - Current
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Scheduled deliveries of [Type] materials by specified time to begin production on time.
- Work in team with dispatchers and brokers to create a high-quality pick up, transportation and delivery at the appointed time without any delay.
- During the trip constantly be connected with all involved to working process.
Customer Service Representative
Uber Technologies Inc.
San Francisco, CA
02.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Sought ways to improve processes and services provided.
Manager's Assistant
Blue Door Farm Stand
Chicago, IL
03.2019 - 12.2019
- Responded to and directed incoming calls and other communication.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Monitored and managed social media accounts.
- Ran errands to support daily needs of management.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by promoting complementary products and educating customers about promotions.
Education
High School Diploma -
Krasnodar State University Culture And Art
Krasnodar, Russia 09.2001 - 06.2006
High School Diploma -
London King's College
London,UK 09.2010 - 05.2013
GED -
Harvard Business School
Boston, MA 03.2020 - 06.2020
Skills
Communication
Complaint resolution
Order fulfillment
Creative problem solving
Google Ads
Software
Familiar with software algorithm and coding
Timeline
Expeditor
DOV EXPRESS GROUP INC
11.2021 - Current
GED -
Harvard Business School
03.2020 - 06.2020
Customer Service Representative
Uber Technologies Inc.
02.2020 - 11.2021
Manager's Assistant
Blue Door Farm Stand
03.2019 - 12.2019
High School Diploma -
London King's College
09.2010 - 05.2013
High School Diploma -
Krasnodar State University Culture And Art
09.2001 - 06.2006