Sergey Shubin
Florham Park,NJ
Summary
Versatile and results-driven professional with experience at FedEx, I excel in fast-paced environments, demonstrating exceptional problem-solving and customer service skills. Proven track record of enhancing customer satisfaction through efficient delivery and communication, showcasing my ability to adapt, collaborate, and maintain a positive attitude under pressure.
Overview
14
14
years of professional experience
Work History
Self Employed
Self Employed Services
11.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Taxi Driver
Yellow Cab Cooperative
08.2013 - 09.2015
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
FedEx Delivery/driver
FedEx
04.2011 - 06.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
Associate Degree -
Uzbekistan Rowing & Canoe Federation
UzbekistanSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Calm Under Pressure
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Self Employed
Self Employed Services
11.2015 - Current
Taxi Driver
Yellow Cab Cooperative
08.2013 - 09.2015
FedEx Delivery/driver
FedEx
04.2011 - 06.2013
Associate Degree -
Uzbekistan Rowing & Canoe Federation
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