Sergey Ulasavets
ERIE,PA
Summary
Proactive and guest-oriented, I excelled at Grace Café, enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in POS systems and food safety, my ability to work under pressure and foster team collaboration contributed to a positive dining experience. Demonstrated reliability and a knack for creating welcoming environments.
Overview
2
2
years of professional experience
Work History
Barista (Volunteer Work)
Grace Café | Grace Slavic Pentecostal Church
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Ice Cream Scooper
The Ice Cream Shoppe
06.2024 - 09.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Carried out cash and card transactions quickly and thoughtfully.
- Maintained cleanliness and organization in establishment.
Education
High School Diploma - N/A
Northwest Pennsylvania Collegiate Academy
ErieSkills
- Energy and enthusiasm
- Memory retention
- Reliability and punctuality
- Food handling safety
- Cash handling proficiency
- Guest service
- Cleaning and organization
- POS system expertise
- Allergy awareness
- Food preparation safety
- Product presentation
- Teamwork
Timeline
Ice Cream Scooper
The Ice Cream Shoppe
06.2024 - 09.2024
Barista (Volunteer Work)
Grace Café | Grace Slavic Pentecostal Church
01.2023 - Current
High School Diploma - N/A
Northwest Pennsylvania Collegiate Academy
Similar Profiles
Yekaterina GrigoryevaYekaterina Grigoryeva
Volunteer at Slavic Pentecostal ChurchVolunteer at Slavic Pentecostal Church
Hanna CardenasHanna Cardenas
Bible Teacher for Kids at Grace Upon Grace ChurchBible Teacher for Kids at Grace Upon Grace Church
Vivian BlaisVivian Blais
Director of Youth Ministry/Event Venue Coordinator at Grace Episcopal Church and the Pavilion at GraceDirector of Youth Ministry/Event Venue Coordinator at Grace Episcopal Church and the Pavilion at Grace