Sergey V Ilinykh
Buffalo Grove,IL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Entrepreneurial person offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Original King Delivery and Business Ideas LLC.
Saint Peters, MO
10.2024 - 03.2025
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built strong operational teams to meet process and production demands.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Developed strategies for improving efficiency within the dispatch department.
- Dispatched drivers to meet daily delivery needs for company customers.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Dispatcher
Freight Union Inc.
Rolling Meadows, IL
04.2024 - 10.2025
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated dispatching and booking loads for 10 drivers to accomplish daily delivery requirements
- Assigned drivers to appropriate routes based on customer needs.
CEO
Logipro Inc.
Wood Dale, IL
08.2020 - 02.2024
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Analyzed market trends and customer data to inform decision-making processes.
- Established policies and procedures that promoted an ethical work environment.
- Implemented strategic offerings to enhance company's suite of products and services.
- Signed and approved budgets for new funding and program initiatives.
- Conducted thorough interview processes to appoint new department heads.
- Generated large-scale operations, budget or expense reports to organize and analyze data.
- Reviewed employee reports before submission to recommend changes or give approval.
- Monitored company performance by measuring and analyzing results and minimizing impact of variances.
- Increased productivity by creating new policies, objectives and procedures to streamline operations.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Established and oversaw strategic business actions and streamlined operations.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Represented the organization at conferences, events, networking activities., as needed.
Director of Operations
Dmn Transport
Bolingbrook, IL
02.2020 - 08.2020
- Directed the operations and logistics of a multi-million dollar business.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Organized and oversaw work schedules of departmental managers.
Vice President of Operations
Real Trucking Inc.
Broadview, IL
10.2017 - 10.2019
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Increased company profits through performance optimization strategies and efficiency improvements
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Team Leader Supervisor
Real Trucking Inc.
Broadview, IL
11.2015 - 10.2017
- Oversaw day to day activities of 25 employees, fostering inspiring atmosphere to optimize employee experiences
- Built and maintain strong relationship with customers
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Hired, trained and managed all dispatch staff, including employee development, issuing disciplinary action and conducting performance reviews
Logistics Coordinator
Real Trucking Inc.
Broadview, IL
01.2013 - 11.2015
- Worked with vendors to schedule more than 50 daily pickups and 200 weekly deliveries
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,
- Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements
- Tracked orders and notified customers of status or potential delays
- Maintained department procedures manual detailing processing requirements for each individual account
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
Logistics Coordinator
Landstar Agents
Chicago, United States
06.2012 - 01.2013
- Expedited resolutions of shipping errors and packaging mistakes
- Delivered substantial cost savings by securing discounts from third-party logistics services providers
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Maintained department procedures manual detailing processing requirements for each individual account
- Generated all documentation and information required for customer shipments
- Tracked orders and notified customers of status or potential delays
- Monitored and reported on transportation costs and ensured shipping documents were properly filed
Logistics Coordinator
KLP Transport Inc.
Romeoville, IL
09.2011 - 05.2012
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements
- Led value-added customer service team that consistently over-delivered on customer expectations
- Monitored and reported on transportation costs and ensured shipping documents were properly filed
- Expedited resolutions of shipping errors and packaging mistakes
Lifeguard Swim Instructor
Autumn Ridge Apartments & Townhomes
Carol Stream, IL
05.2011 - 09.2011
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Share tips with patrons on swimming techniques and strength training
- Attentively watch over swimmers being quick to identify those in distress
Mover
Quality Movers Inc.
Buffalo Grove, IL
06.2010 - 01.2011
- Arranged items at destination according to customer requests and instructions
- Moved furniture and boxes using utility dolly and truck ramp
- Kept storage areas organized, clean and secure to fully protect company assets
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
- Strapped items down over protective padding to secure throughout transportation
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight
- Performed cycle counts and inventory control to accurately track product levels
Education
High School Diploma -
High School #8
Kazakhstan3 2010
Bachelor of Science - Business Administration And Management
Northeastern Illinois University
Chicago, IL05-2015
Skills
- Performance analysis
- Process improvements
- Strategic planning and execution
- Business development
- Relationship building
- Employee reviews
- Business Administration
- Project development
- Delegation
- Customer service
- Conflict resolution
- Goal setting
- Succession Planning
- Inspirational leadership
- Staff Management
- Business Planning
- Operational leadership
Additional Information
I am a fast learning and highly motivated person with strong discipline and goal achieving personality.
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Professional
Certification
- Personal trainer certificate
References
References available upon request.
Timeline
Operations Manager
Original King Delivery and Business Ideas LLC.
10.2024 - 03.2025
Dispatcher
Freight Union Inc.
04.2024 - 10.2025
CEO
Logipro Inc.
08.2020 - 02.2024
Director of Operations
Dmn Transport
02.2020 - 08.2020
Vice President of Operations
Real Trucking Inc.
10.2017 - 10.2019
Team Leader Supervisor
Real Trucking Inc.
11.2015 - 10.2017
Logistics Coordinator
Real Trucking Inc.
01.2013 - 11.2015
Logistics Coordinator
Landstar Agents
06.2012 - 01.2013
Logistics Coordinator
KLP Transport Inc.
09.2011 - 05.2012
Lifeguard Swim Instructor
Autumn Ridge Apartments & Townhomes
05.2011 - 09.2011
Mover
Quality Movers Inc.
06.2010 - 01.2011
High School Diploma -
High School #8
Bachelor of Science - Business Administration And Management
Northeastern Illinois University
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