Sergia Vanessa Martinez
Miami,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Pastry Baker
Madruga Bakery
01.2017 - 08.2023
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Maintained well-organized mise en place to keep work consistent.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Coffee Shop Attendant
Mount Sinai Hospital
11.2006 - 02.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Manager
McDonald's Restaurant
07.2003 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
McDonald's Restaurant
11.1997 - 07.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Medical Insurance Billing
Fortis College
Miami, FL04.2013
Skills
- Consistent Supervision
- Inventory Rotation
- Accurate Scale Operation
- Cash Register Operations
- Administration and Management
- Disciplinary Action
- Effective Customer Service
- Manage Inventory
- Work Assignments
- CPT Code Modifiers
- ICD-9
- Insurance Verification
- Medicare / Medicaid
Timeline
Pastry Baker
Madruga Bakery
01.2017 - 08.2023
Coffee Shop Attendant
Mount Sinai Hospital
11.2006 - 02.2014
Manager
McDonald's Restaurant
07.2003 - 01.2006
Manager
McDonald's Restaurant
11.1997 - 07.2003
Medical Insurance Billing
Fortis College
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