Sergianna Mendez
Customer Service Phone Agent
Phoenix,Arizona
Summary
At The Home Depot Corporate, I leveraged strong communication and problem-solving skills to enhance customer satisfaction, achieving significant improvements in customer retention. My adept use of CRM software and ability to empathize with diverse clientele underscore my detail-oriented approach and integrity in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Service Phone Agent
The Home Depot Corporate
02.2020 - 03.2025
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
- Maximized use of CRM software to track pertinent client details and ensure seamless handling of future interactions.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
Education
GED -
Career Success High School
Phoenix, AZSkills
- Strong communication skills
- Problem-solving skills
- Ability to work in a fast-paced environment
- Ability to quickly identify and solve problems
- Ability to work cooperatively with others
- Detail-oriented
- Proven time management skills
- High level of integrity
Accomplishments
- Achieved CSR award by completing Customer inquries with accuracy and efficiency.
Timeline
Customer Service Phone Agent
The Home Depot Corporate
02.2020 - 03.2025
GED -
Career Success High School
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