Sergii Klimov

· Provides professional consultation to onboard employees to maintain and improve leadership effectiveness and business performance.

· Conducts needs assessments to identify performance gaps and implement solutions to maximize performance and achieve measurable results in crew satisfaction (leadership aspects), guest satisfaction and other business KPIs.

· Guides onboard leaders through the talent management process of assessing individual performance, creating personalized development plans and establishing team succession plans.

· Facilitates dynamic and impactful leadership training sessions and provides ongoing support that ensures successful transfer of knowledge and drives individual and team effectiveness.

· Creates and executes customized learning sessions that address identified business/performance/behavioral gaps

· Conducts Train the Trainer sessions with onboard instructors and provides ongoing feedback to improve effectiveness of training methods and delivery.

· Conducts on-the-job observations, identifies gaps in performance and provides leadership with feedback and recommendations for improvement.

· Provides career coaching and advice through workshops and one-on-one sessions.

· Utilizes psychometric instruments (i.e. DiSC) to enhance leadership capabilities and drive team effectiveness.

· Models and champions a culture of commitment to the Company’s values, standards and overall business strategies.

• Works closely with Housekeeping, F&B Division, Onboard Revenue, Entertainment, Shore Excursions, Future Cruise, Concierge and other divisions to plan and deliver outstanding service and exceptional vacation experience
• Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

• Provide the services of the Loyalty program throughout the cruise while ensuring that all standard operating procedures are adhered to regarding the program
• Serve as host at parties and socializes with members at the Loyalty events and parties and prepares the Top Cruiser Recognition
• Organize the Loyalty private events, provide pertinent information, updates and recognition
• Coordinated special events and exclusive experiences to foster deeper connections between customers and the brand.
• Boosted customer satisfaction with effective resolution of concerns and proactive outreach efforts.
• Improved member retention rates by regularly assessing feedback and making data-driven adjustments to offerings as needed.

• Worked within a reception environment
• Welcomed visitors and providing hospitality
• Conduct orientation sessions for new GSO
• Coached new hire team members individually, when needed
• Provided information about different port of calls
• Handled cash, took payments, money exchange
• Dealt with escalated guest issues
• Providing a telephone answering, admin and reception service as well as organising the post, towards guests and clients