Sergii Kovalenko

Experienced in translating complex business requirements into clear, actionable workflows, ensuring seamless alignment between client needs, and technical solutions. Skilled in collaborating directly with customers to gather, structure, and manage requirements within Agile frameworks. Proficient in creating detailed functional specifications for development teams, configuring workflows to meet defined objectives, and planning project backlogs.

• Analyzed system performance to identify areas for improvement and optimization.
• Collaborated with cross-functional teams to gather requirements for IT projects.
• Developed and maintained documentation for software applications and systems.
• Assisted in troubleshooting technical issues reported by end users and staff.

• Designed and prepared supporting documents for web products (user guides, administrator guides, release notes, scope document, etc.).
• Managed over 50 manual updates per year, including 3-5 new product manuals.