SERGINIO GILBERT
Hartford
Summary
Results-driven professional with a business administration degree and five years of customer service and sales experience, including one year in a leadership role. Seeking a management position to leverage sales expertise and customer service skills while fostering continuous growth.
Overview
5
5
years of professional experience
Work History
Senior Banker
Bank of America
Springfield
07.2025 - Current
- Build and deepen client relationships by delivering personalized financial solutions across banking, lending, and investment referral opportunities while consistently driving branch performance
- Generate new business through proactive outreach, needs-based conversations, and strategic partnerships with Merrill, Mortgage, and Business Banking teams.
- Coach and support fellow coworkers to improve sales performance, client engagement, and execution of branch goals through ongoing guidance and best-practice sharing.
- Train and onboard new teammates, helping them develop product knowledge, sales skills, and confidence in delivering an exceptional client experience
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Relationship Banker
Bank of America
Springfield
12.2023 - Current
- Advised clients on immediate needs and financial planning, recommending tailored solutions that align with their goals.
- Cash responsibilities on the teller line ensuring client transactions are completed accurately while adhering to bank guidelines.
- Managed cash transactions at the teller line, ensuring accuracy and compliance with bank policies. on the teller line ensuring client transactions are completed accurately while adhering to bank guidelines.
- Supported daily banking operations, including ATM maintenance and procedural tasks to enhance efficiency. such as ATM pull and replenishment, opening and closing procedures, train and develop new hires and attend region meetings and business briefs as needed.
- Expanded business knowledge and network through collaboration with experts in small business, lending, and investments.
- Provided assistance to neighboring branches during busy periods to ensure customer service continuity. during peak periods.
Assistant Manager
Enterprise
Vernon
10.2022 - 04.2023
- Assisted in leading daily branch operations, ensuring exceptional customer service and achievement of sales and profitability goals.
- Trained, coached, and developed employees on customer service, sales techniques, and operational procedures to improve individual and branch performance.
- Managed vehicle inventory, scheduling, and fleet logistics to enhance utilization and ensure customer satisfaction.
- Built strong relationships with customers, insurance partners, and local businesses to generate referrals and grow revenue.
- Resolved escalated customer concerns promptly, achieving high customer satisfaction scores.
- Monitored branch performance metrics and cash handling to ensure operational compliance with company standards.
Manager trainee
Enterprise
Springfield
07.2021 - 04.2023
- Participate in a comprehensive training program to learn the business from the ground up, including customer service, sales, and operations
- Develop an understanding of Enterprise Holdings' core values and culture, as well as its commitment to providing exceptional customer service
- Learn how to manage daily operations, such as fleet maintenance, vehicle rental processes, and financial reporting
- Utilize problem-solving skills to resolve customer issues quickly and efficiently
- Monitored performance metrics to identify areas for improvement
- Analyzed data to uncover trends and growth opportunities
- Built relationships with local businesses to enhance community engagement
- Represent the company at industry events and conferences
Account manager
Apollo Solutions
Framingham
02.2021 - 07.2021
- Acquired customers through targeted door-to-door sales strategies
- Built strong relationships within communities to enhance brand presence
- Build relationships within communities
- Conducted interviews to assess candidates' qualifications
- Ran impact meetings for the office
- Networked with managers from other offices to share best practices and foster collaboration
- Administer interviews
Education
Master of Business Administration -
American International College
Springfield, MassachusettsBachelor of Science - Business Administration
American International College
Springfield, MassachusettsSkills
- Portfolio management
- Risk management
- Sales
- Marketing
- Strategic Thinking
- Customer service
- Relationship building
- Team leadership
- Staff development
- Quick decision making
- Problem resolution
- Team building
Timeline
Senior Banker
Bank of America
07.2025 - Current
Relationship Banker
Bank of America
12.2023 - Current
Assistant Manager
Enterprise
10.2022 - 04.2023
Manager trainee
Enterprise
07.2021 - 04.2023
Account manager
Apollo Solutions
02.2021 - 07.2021
Master of Business Administration -
American International College
Bachelor of Science - Business Administration
American International College