Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Sergino Hardy

Elmont

Summary

Results-driven Perioperative Patient Support Manager with over a decade of experience in healthcare operations and environmental services. Proven expertise in streamlining operations, implementing policies, and leading teams to enhance efficiency and patient care in perioperative settings. Adept at regulatory compliance, staff management, and quality improvement initiatives. Strong interpersonal and problem-solving skills, with a focus on delivering high-quality services in a fast-paced healthcare environment.

Overview

17
17
years of professional experience

Work History

Perioperative Patient Support Manager – Operating Room

Northwell Health
08.2012 - Current
  • Lead and oversee daily Operating Room activities, ensuring efficiency and quality in perioperative services
  • Develop and implement new processes and policies to enhance operational effectiveness
  • Ensure compliance with Joint Commission, NYS DOH, HIPAA, and other regulatory standards
  • Supervise and schedule patient support managers, perioperative assistants, patient care associates, and unit receptionists to maintain optimal coverage
  • Oversee payroll systems, monitor timekeeping, and manage overtime budgets
  • Collaborate with multiple departments, including Ambulatory Surgery, Recovery, Endoscopy, Sterile Processing, Infection Control, and Engineering, to improve service delivery
  • Manage staff discipline and grievances in accordance with the Collective Bargaining Agreement
  • Act as a liaison for vendors and hospital personnel, ensuring smooth operations and compliance
  • Conduct quality improvement programs and provide training on regulatory policies and procedures
  • Monitor Immediate Use Sterilization and maintain data collection for reporting
  • Develop unit goals, review employment files, and ensure federal and state compliance
  • Hire, orient, train, and evaluate staff performance, ensuring adherence to hospital protocols

Environmental Service Support Manager

Sodexo Inc
11.2007 - 08.2012
  • Managed daily Environmental Services (EVS) operations, ensuring patient and customer satisfaction
  • Led a team of 50 union employees, overseeing training, development, and performance management
  • Implemented quality control measures to improve patient satisfaction scores
  • Developed and maintained inventory, scheduling, and workforce planning
  • Ensured compliance with OSHA, EPA, DEC, DEP, NYC DOH, NFPA, FDNY, and other safety regulations
  • Conducted safety education programs for healthcare employees
  • Reviewed and updated Environment-of-Care plans, policies, and procedures
  • Managed the hazardous waste program for off-campus facilities plan, organized, and controlled the activities of the EVS department
  • Ensure supplies are available for staff to complete their assignments daily
  • Monitor employee time and attendance
  • Validate and document terminal cleaning regularly
  • Complete Bed Report each morning and effectively communicate bed availability and room readiness
  • Adjust staffing patterns by the Hospital census
  • Monitor linen distribution on the units adjusting delivery counts by the Hospital census
  • Assessed and documented staff performance for quality assurance.

Education

Bachelor of Technology - Hospitality Management

New York City College of Technology
Brooklyn, NY
06.2007

Skills

  • HIPAA
  • Microsoft Office
  • Microsoft Power Point
  • Microsoft Windows
  • OSHA
  • Payroll

LANGUAGES

English
Advanced

Timeline

Perioperative Patient Support Manager – Operating Room

Northwell Health
08.2012 - Current

Environmental Service Support Manager

Sodexo Inc
11.2007 - 08.2012

Bachelor of Technology - Hospitality Management

New York City College of Technology

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