Sergio A Arriola
Dallas,USA
Summary
Dynamic and results-driven Food and Beverage AGM, with a proven track record of leading high-volume operations, optimizing in guest experience.
Fostering a culture of excellence that drives guests loyalty. known for building strong vendors and guests relationships.
Overview
1
1
Certification
4
4
years of professional experience
Work History
AGM Of Food and Beverage Outlets
The Stoneleigh Hotel
Dallas, TX
09.2025 - 05.2026
- Went over the re-design of the hotel rooms, restaurant, bar, IRD, and the pool.
- Oversee the transition from Le Meridien to Marriott Autograph Collection.
- Assist banquet event when needed.
- Ensuring guests satisfaction, food quality, and service were met during the renovation
- Touching tables during service to ensure guests’ satisfaction.
- Train staff, servers, IRD servers, Mini Bar, and the bar when needed.
- Adjust timesheets when needed.
- Assist with payroll.
- Ensure to order everything needed for the operation.
- Attend all meetings during the week such as Beo, F&B, resume, etc.
- Revise schedules for the team.
- Schedule managers and supervisors.
- Go over net sales in oracle from each venue.
- Distribute tips from the venues.
- GM of Outlets Jamel Taggart jamel.taggart@TheStoneleigh.com
AGM Of Outlets
Hotel Swexan
Dallas, TX
06.2024 - 07.2025
- Oversee Leonie, Isabelles, Pomelo, In Room Dining, and Mini Bar.
- Ensure guests satisfaction, food quality, and service are met in a daily basis.
- Train new management as needed.
- Keep records of all expenses.
- Interview new candidates for different departments and positions.
- Revise all timesheets daily and ensure payroll is approved in a timely manner.
- Go over the schedule as needed to minimize any overtime not needed.
- Assist any banquet event if needed.
- Schedule everyone for any training needed, especially when a new Menu is presented.
- Order anything needed from Ben E Keith, Hardies, or any vendor we used for venues needs.
- Conducts audits in all the Outlets for training purposes.
- Revise all schedules and approve them.
- Attend all meetings needed such as BEO, RESUMES, FOOD AND BEVERAGE.
- Ensure all Inventories were submitted by the end of the month.
- GM Of Outlets – Rida Marikkar - 972 984 8177
Restaurant Manager
Hotel Swexan
Dallas, TX
05.2023 - 06.2024
- Oversee Isabelles, In Room Dining, Pomelo, and Mini Bar.
- Work an In Room Dining and Isabelles schedule.
- Conducts audits in all Outlets for training purposes.
- Keep records of all expenses for each venue.
- Interview new candidates for different departments and positions.
- Touch tables in a daily basis to ensure everything was as guests requested.
- Assist with payroll.
- Assist any banquet event if needed.
- Attend BEO and Resume meetings.
- Order anything needed from Ben E Keith, Hardies, or any vendor we used for venues needs.
- Conduct stands ups with the team in a daily basis.
- Manage pool during the season.
- Adjust schedule based on business demand.
- Ensure all opening and closing side work was done.
- Conduct Inventory every end of the month.
- GM Of Outlets – Rida Marikkar - 972 984 8177
Food and Beverage Manager Assistant
Four Seasons Hotel
Dallas, TX
01.2022 - 05.2023
- Manage In Room Dining, ensure guests’ orders were accurate, and delivered in a timely manner.
- Adjust schedule based on business demand.
- Ensure guests were happy with food quality.
- Assist the restaurant when needed.
- Conducts audits for training purposes.
- Manage pool during pool season.
- Interview new candidates when needed.
- Ensure opening and closing side work was done.
- Order daily supplies using Birch Street.
- Responsible for putting back all the Mini Bar setups.
- Placed all orders for Mini Bar setups.
- Check all the time sheets for team members.
- Conduct daily hotel walkthrough to ensure all guests’ hallways were clean and organized.
- Check daily guest’s amenities.
- Ensure all opening and closing side work was done.
- Conduct Inventory every end of the month.
- F&B Manager – Bobbi Otero – 505 814 3901
Education
High School -
Los Angeles High School
Los Angeles, CaliforniaSkills
- Micros
- Excell
- Word
- Relationship Building
- Pay roll
- Time Management
- Multitasking
- Team mentoring
- UKG
- Kronos
- Open Table
- Seven Rooms
Certification
TABC Certificate
Food Handlers Certificate
Timeline
AGM Of Food and Beverage Outlets
The Stoneleigh Hotel
09.2025 - 05.2026
AGM Of Outlets
Hotel Swexan
06.2024 - 07.2025
Restaurant Manager
Hotel Swexan
05.2023 - 06.2024
Food and Beverage Manager Assistant
Four Seasons Hotel
01.2022 - 05.2023
High School -
Los Angeles High School