Sergio Acosta
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Innovative and creative to patiently and efficiently run operations in a fast-paced and high-volume work environment. Fluent in English and Spanish.
Overview
13
13
years of professional experience
Work History
Operations Support Manager
Service by Medallion
09.2022 - Current
- Train employees in proper work procedures and performance strategies to optimize operations.
- Work closely with management team to ensure that budget goals are met while still providing excellent service.
- Communicate regularly with upper management regarding day & night operations.
- Conduct monthly safety meetings and operational training as provided for the custodial staff.
- Analyze feedback from customers regarding satisfaction levels with the services provided by our team.
- Delegate work to staff, setting priorities and goals.
- Generate reports detailing hours worked by department, location, employee type as requested by management.
- Assist with Payroll including training employees in Paycom System.
- Waste Management.
- Schedule and assist with safety inspections.
- Assess operations and adjust scheduling to maximize productivity.
Utility Maintenance Worker
Able Services
09.2010 - 08.2020
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Polished furniture to remove dust and dirt buildup.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Notified managers of repair needs or additions to building operating systems.
- Followed safety processes for all manual and electric cleaning equipment.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Supervised projects of up to 20 employees
- Assisted with payroll
- Responded to emergency cleaning requests to meet client expectations.
- Stripped, sealed and polished floors.
- Steam-cleaned or shampooed carpets.
Education
ISSA SMI Certified
01-2023
High School Diploma -
Elk Grove High School
Elk Grove, CA05-2006
Skills
- Report Preparation
- Account Auditing
- Security Management
- Training and Coaching
- Scheduling and Calendar Management
- Supervisory Experience
- Client Relations
- Safety Management
Timeline
Operations Support Manager
Service by Medallion
09.2022 - Current
Utility Maintenance Worker
Able Services
09.2010 - 08.2020
ISSA SMI Certified
High School Diploma -
Elk Grove High School
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