Sergio A Gomez
Fontana,CA
Summary
Experienced Sr. Service Associate with strong problem-solving, communication, and task prioritization skills. Known for resolving customer issues, improving workflow consistency, and supporting team success through collaboration and adaptability.
Overview
8
8
years of professional experience
Work History
Sr. Service Associate
UPS Healthcare
10.2018 - Current
- Resolved shipment inquiries using tracking systems and service documentation.
- Improved workflow consistency by organizing daily tasks and standardizing follow-up procedures.
- Optimized workflow management by delegating tasks strategically among team members based on individual strengths and skillsets.
- Facilitated open channels of communication between team members, fostering a collaborative environment conducive to problem-solving and innovation.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Fontana High School
Fontana, CA05.2011
Skills
- Process improvement
- Shipping and receiving
- Problem-solving
- Verbal communication
- Service quality management
- Computer skills
- Collaborative teamwork
- Critical thinking
- Innovation and creativity
- Logistics coordination
- Strong work ethic
- Effective communication
- Issue resolution
- Team skills
- Attention to detail
- Multitasking and organization
- Quality inspection
- Order fulfillment
Timeline
Sr. Service Associate
UPS Healthcare
10.2018 - Current
High School Diploma -
Fontana High School