Versatile and results-oriented professional with a track record of elevating customer satisfaction and enhancing small business operations. At Michiling, spearheaded initiatives that significantly improved efficiency and client relations. Excels in relationship building and verbal communication, adept at fostering loyalty and repeat business. Demonstrated ability in financial management and customer service, ensuring high standards of performance.
Hi, I’m
Sergio Alvarez
Lake Worth,FL
Summary
Work History
Michiling
Owner
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
La Michoacana Ice Cream Parlor
Customer Service Representative
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintenance Department
Zitro
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Roberto RodriguezSanta Clara, Cuba
Graduate Certificate
06.2017
University Overview
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Michiling
Customer Service Representative
La Michoacana Ice Cream Parlor
Zitro
Maintenance Department
Roberto Rodriguez
Graduate Certificate
Similar Profiles
Haylie HillsHaylie Hills
Lead Bartender/Supervisor at PopStrokeLead Bartender/Supervisor at PopStroke
Trina CampbellTrina Campbell
Supervisor, In-Room Dining at The Boca RatonSupervisor, In-Room Dining at The Boca Raton
Dorothy CardarelliDorothy Cardarelli
Physical Therapist Assistant at Apex Network Physical TherapyPhysical Therapist Assistant at Apex Network Physical Therapy
Ruthy EngdallRuthy Engdall
Area Marketing Manager at Consult PRArea Marketing Manager at Consult PR
Harry ReedHarry Reed
Owner at HR Motorsports Inc.Owner at HR Motorsports Inc.