Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Alvarez Diaz

Summary

A high-performing employee with solid experience in processing and preparing orders for shipment. Proven track record of success in operating warehouse equipment, conducting quality checks, and meeting production goals. Strong problem-solving skills and commitment to providing high-quality service. Willing to go above and beyond motivating my team to make sure we as a whole succeed promptly and safely.

Overview

5
5
years of professional experience

Work History

Outbound Team Leader

Amazon
07.2023 - Current
  • Maintain and adapt to flow of outbound operation, problem solve of products, and working at a rapid pace to meet deadlines.
  • Ensure customers orders are being picked, packed, and shipped with proper timing.
  • Mentor my fellow associates by providing guidance and support as they developed their professional skills.
  • Assisted upper management in developing goals and performance metrics for the outbound team.
  • Collaborated with cross-functional teams to identify areas of improvement within the outbound department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Utilized forklift or pallet truck to load, unload and transport customers orders that are being picked.
  • Managed a team of 10-15 associates, ensuring consistent adherence to performance rates and safety polices based on the company.

Customer Returns Processor

Amazon
09.2022 - 07.2023
  • Operated electric pallet jack, forklift and manlift.
  • Unloaded, inspected, and stored damaged and returned products.
  • Attached identifying tags to track returned items and put back into resellable stock.
  • consistently received % rate of customer/Vendor satisfaction.
  • Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
  • Trained new employees on return processes, promoting a consistent and efficient workflow.
  • Processed high volumes of returns accurately, contributing to company''s operational success.


Janitorial Supervisor

Ghiringhelli Specialty Food
08.2019 - 12.2021
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.

Education

Some College (No Degree) -

Solano Community College
Fairfield, CA

High School Diploma -

Angelo Rodriguez High School
Fairfield, CA
06.2018

Skills

  • Team motivation
  • Coaching and Mentoring
  • Teamwork and Cooperation
  • Self-Motivated and Independent
  • Attention to Detail
  • Package handling
  • Warehouse Safety
  • Warehousing Operations
  • Shipping and receiving
  • Forklift Operation
  • Warehouse Software Systems
  • Problem-Solving
  • Critical Thinking
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Outbound Team Leader

Amazon
07.2023 - Current

Customer Returns Processor

Amazon
09.2022 - 07.2023

Janitorial Supervisor

Ghiringhelli Specialty Food
08.2019 - 12.2021

Some College (No Degree) -

Solano Community College

High School Diploma -

Angelo Rodriguez High School

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Sergio Alvarez Diaz