Sergio Aponte
St. Cloud
Summary
Proven Health Insurance Sales Agent with a track record of excellence in customer retention and product knowledge, demonstrated at US Health Go. Skilled in cold-calling and problem-solving, adept at delivering top-tier customer service and driving revenue. Excelled in a fast-paced call center, mastering time management and attention to detail.
Overview
11
11
years of professional experience
Work History
Health Insurance Sales Agent
US Health Go
12.2021 - 07.2024
- Spoke with prospective clients to discuss insurance needs and provide solutions.
- Followed up promptly with interested clients to close sales.
- Finalized sales and collected necessary deposits.
- Reached out to prospected client all over the US via phone.
- Call center experienced
Billing Manager / Office Manager
Cja Behavioral Services
07.2015 - 01.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Customer Service
Publix
05.2013 - 10.2015
- Interacted with customers and employees to resolve customer service concerns.
- Helped with returns and special orders
- Made sure to take care of any customers needs
Education
High School Diploma -
Harmony High School, Saint Cloud, FL
Saint Cloud, FL07.2015
Skills
- Cold-calling
- Customer Service
- Licensed Insurance Agent
- Product Knowledge
- Customer Retention
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Insurance Sales Agent
US Health Go
12.2021 - 07.2024
Billing Manager / Office Manager
Cja Behavioral Services
07.2015 - 01.2021
Customer Service
Publix
05.2013 - 10.2015
High School Diploma -
Harmony High School, Saint Cloud, FL