Sergio Aquino
Torrance,CA
Summary
Experienced and hard-working candidate recognized for success in guiding teams and boosting performance with a leadership mentality. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement, customer relations, and following safety protocols/procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Ambassador
CLEAR
09.2023 - Current
- Inspired peer ambassadors to achieve targets and generate sales
- Led initiatives by engaging with a variety of individuals
- Successfully completed technical training
- Upheld sanitary and maintained an organized environment regularly
- Maintained high standards in protocol compliance for effective security management
- Addressed customer questions while promoting enrollment in CLEAR through optimism
- Cultivated an effective partnership with TSA enabling efficient daily activities.
Supervisor
Walmart
11.2019 - 08.2023
- At Walmart as supervisor which required unloading trucks, moving pallets towards sales floor, and setting up sales promotions.
- Loss and prevention roles were to make sure exits were clear
- Reviewing inventory and items of value and organizing them by order
- Learning how to satisfy and how to understand customers and how to help those who need assistance in person and by phone
- Supervising and reviewing cameras ,and overall taking necessary steps to maintain safety of store
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sandwich Artist, Cashier
SUBWAY®Restaurants
02.2018 - 10.2019
- SERVED guests, greeted, as well as prepared food for customers
- MAINTAINED food safety and sanitation standards
- PROCESSED and handled light paperwork/documents such as records of inventory of product
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built relationships with customers to encourage repeat business.
Cashier/Team-leader
JACK IN THE BOX
06.2017 - 11.2018
- COOPERATED with team members/management/customers
- RESOLVED complaints promptly and professionally
- Greeted customers and guests when visiting the restaurant
- Took accurate phone orders and orders in person
- MAINTAINED AND ENSURED the appearance of the dining room and exterior of the restaurant.
Associate/Management
PERFORMANCE TEAM
05.2017 - 01.2018
- REVIEWED and PROVIDED HEAVY work orders, or requests for materials
- REDISTRIBUTED items to designated areas
- LOADED and unloaded heavy containers and trailers
- ORGANIZED and placed materials or items on racks, shelves, or in bins according to product code/sequence such as size, type, color and etc.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Welder
AQUINO IRON WORKS
06.2005 - 05.2017
- MANAGED various calculated projects such as welding and repairing gates
- COLLABORATED with different companies
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- HANDLED and recorded receipts involving income/payments from clients
- COMMUNICATED with customers/clients over the phone and in person
- Suggested improvements to soldering process to increase efficiency.
Education
Diploma -
HAWTHORNE HIGH SCHOOL
Hawthorne, CA07.2016
Skills
- DETAIL- ORIENTED, QUICK LEARNER
- EFFICIENT AND DETERMINED
- RELIABLE
- FRAUD PREVENTION
- SECURITY PROCEDURES
- PUNCTUAL
- PROBLEM- SOLVER
- CUSTOMER SERVICE INQUIRIES AND CUSTOMER RELATIONS
- ORGANIZING AND STRONG IN LOADING OR LIFTING
- COMPUTER LITERACY
Certification
- BILINGUAL- FLUENT IN SPANISH AND ENGLISH
- STRONG VERBAL AND WRITTEN COMPREHENSION
- ADVANCED IN COMMUNICATION SKILLS
- COMPUTER LITERACY
- FAST PACED
- ABLE TO WORK UNDER PRESSURE
- ENTHUSIASTIC WITH A POSITIVE ATTITUDE WHEN WORKING WITH TEAMS
Timeline
Senior Ambassador
CLEAR
09.2023 - Current
Supervisor
Walmart
11.2019 - 08.2023
Sandwich Artist, Cashier
SUBWAY®Restaurants
02.2018 - 10.2019
Cashier/Team-leader
JACK IN THE BOX
06.2017 - 11.2018
Associate/Management
PERFORMANCE TEAM
05.2017 - 01.2018
Welder
AQUINO IRON WORKS
06.2005 - 05.2017
Diploma -
HAWTHORNE HIGH SCHOOL