Sergio Blandino
Gardena,CA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
GENERAL MANAGER
CRAZYGIRLS HOLLYWOOD
Hollywood, California
01.2017 - 06.2025
- Overseeing the day-to-day operations of the club, including opening and closing, ensuring compliance with regulations, and maintaining safety/security.
- Hiring, training, and managing staff, such as bartenders and waiters.
- Providing exceptional customer experiences and handling inappropriate guest behavior.
- Handling VIP clientele and creating professional relationships through networking.
- Managing cash flow, including purchasing, inventory, sales goals, profitability, and labor planning/payroll.
- Developing revenue opportunities for the club, such as recruiting talent or running promotions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
Lead senior VIP Host
SBE NIGHTLIFE
Hollywood, California
01.2009 - 01.2016
- Assisted with training new employees on VIP Host job duties.
- Organized special events such as birthdays, anniversaries, and corporate functions.
- Created reports related to VIP Host duties including daily sales totals, reservation numbers, and customer feedback surveys.
- Resolved any customer complaints or issues in a professional manner.
- Maintained accurate records of reservations, seating capacity, and wait list times.
- Greeted and welcomed guests in a friendly manner.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- bottle service
Ramp Agent
Delta Air Lines, Inc
Los Angeles, California
08.2013 - 10.2015
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Connected electrical power units and service hoses to aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Education
DIPLOMA -
HAWTHORNE HIGH SCHOOL
Hawthorne, CA 08.2002 - 01/2006
Skills
- Time Management
- Communication
- Creative
- Problem Solver
- Leadership
- Fast Learner
- Outgoing
- Operations management
- Customer relationship management
- Event planning
- Marketing strategy
- Problem solving
- Leadership development
- Strategic networking
- Networking
- Staff management
- Leadership and team building
- Staff motivation
- Workflow planning
- Team oversight
- Labor cost controls
- Schedule management
Training And Licenses
- Guard Card
- CPR/AED Certification
- ABC Certification
- Server/Food Handler Certification
- NASM Certified Personal Trainer
Timeline
GENERAL MANAGER
CRAZYGIRLS HOLLYWOOD
01.2017 - 06.2025
Ramp Agent
Delta Air Lines, Inc
08.2013 - 10.2015
Lead senior VIP Host
SBE NIGHTLIFE
01.2009 - 01.2016
DIPLOMA -
HAWTHORNE HIGH SCHOOL
08.2002 - 01/2006
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