Sergio Camacho
Summary
Forward-thinking manager with a proven track record of driving ambitious projects to achieve desired outcomes. Effective communicator of complex ideas and cultivator of collaborative environments to maximize team productivity. Excels in cultivating strong client relationships and thriving in competitive markets. Proficient in implementing efficient workflows, minimizing errors, and consistently delivering high-quality results. Seeking an opportunity to leverage strong organizational and problem-solving abilities in the role of Operations Manager, Customer Experience.
Overview
41
41
years of professional experience
Work History
Area Manager II Warehouse
Amazon
10.2023 - Current
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Conducted regular staff meetings to discuss performance goals and provide updates on company policies and procedures
- Guided loading and unloading of goods, maintaining safety standards at all times
- Managed and directed daily activities of production and operations
- Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns
- Monitored team productivity and performance to support goals
- Reduced workplace safety or health hazards by enforcing work practices and procedures
General Manager
06.2019 - 12.2023
- Monitored team productivity and performance to support goals
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- As a successful District General Manager, I ensure high levels of customer service, insist on world-class safety practices, manage distribution efficiency and I am responsible for every day operational effectiveness, employee productivity, Fleet operations, safety protocol, budgeting, and profitability of the overall business
- Developed effective relationships with vendors and suppliers to negotiate favorable contracts for materials and services
- Conducted regular audits of processes and systems to ensure accuracy, consistency, and adherence to regulations
- Analyzed data related to customer service feedback surveys to identify areas requiring improvement
General Manager Operations
Pepsico
11.2016 - 06.2019
- This broad leadership role encompasses sales, customer service, marketing equipment as well as Warehouse processes, and management of the sales teams to include merchandisers and bulk and bay drivers
- Responsible for Distribution and sales of over 1 million cases
- Effectively lead overall warehouse operations through consistent product availability, warehouse productivity, inventory, asset preservation and cost reduction efforts
- Overall management of the Santa Fe- Northern New Mexico Territory to include all CDL Drivers and their performance and DOT requisites
- Quality Control and overall oversight on food safety and all AIB and pest control and implementations of Pepsico standards
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
Bilingual Corporate District Manager
Avon
12.2014 - 11.2016
- Act as liaison between representatives and corporate managers
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards
- Established positive relationships with store managers, corporate representatives, vendors, customers, and other stakeholders in the district
Sales Manager - Western Region
Cyalume Technologies Inc.
07.2012 - 11.2014
- Hands on Sales Professional responsible for supporting and developing distribution accounts throughout western territory
- Develop productive relationships with customers face to face to achieve organization's goals and mission
- Grew existing customer base through fundamental sales practices; work at all levels with distributors and channel sales
- Managed customer accounts and customer relationships
- Established relationships with key customers, providing personalized service and support
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
Operations/Business Manager-Latam, South America
Juniper Networks
06.2009 - 09.2014
- Managed Sales Team in the Caribbean, Mexico, and South America from an Project Manager / Sales Manager role to include mentoring, coaching, individual and team training, building two Sales and Sales Support Teams in Montevideo, Uruguay Mirroring Sales Center in Denver, Colorado
- Ensured achievement of Sales Quota of 22 million Dollars in Latin American Territory
- Coordinated with operation teams and marketing to establish campaigns (translated into Spanish) in Latin America and United States
- Proficient in selling high-tech hardware solutions such as networking hardware, VoIP, wireless communications, routers, and data centers
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Senior Regional Sales Manager
MedImages
02.1999 - 06.2009
- Developed and managed relationships with physicians, surgeons, and other key customer decision-makers who were capable of driving adoption/usage across the operating room arena
- Ensuring customers are properly trained on all Med Image's products
- Successfully handled working in the operating room and hands on training of Surgeons on new surgical equipment
- Cultivated long-term relationships with key clients to increase customer loyalty and retention
Airborne ( Air assault) Medic
US Army
01.1984 - 06.1991
Education
MBA - Business Administration
University of Phoenix
Denver, CO01.2011
Bachelors - Management
University of Phoenix Colorado Campus
01.2011
Skills
- Certified Six Sigma Black Belt
- ITIL V4 Certification Holder
- Client Relationship Development
- Relationship Building Expertise
- Efficiency Improvement
- Continuous Improvement Initiatives
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Manager II Warehouse
Amazon
10.2023 - Current
General Manager
06.2019 - 12.2023
General Manager Operations
Pepsico
11.2016 - 06.2019
Bilingual Corporate District Manager
Avon
12.2014 - 11.2016
Sales Manager - Western Region
Cyalume Technologies Inc.
07.2012 - 11.2014
Operations/Business Manager-Latam, South America
Juniper Networks
06.2009 - 09.2014
Senior Regional Sales Manager
MedImages
02.1999 - 06.2009
Airborne ( Air assault) Medic
US Army
01.1984 - 06.1991
Bachelors - Management
University of Phoenix Colorado Campus
MBA - Business Administration
University of Phoenix
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