Sergio Camargo
Roswell,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Remix
06.2021 - 11.2022
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager
Ghost Atl
07.2017 - 02.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Representative
Teleperformance
10.2013 - 12.2014
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Business English -
NZLC
Auckland 12.2014
Bachelor Of International Business Economics - Business Administration
Unicoc
Bogota06.2013
Skills
- Sales Expertise
- Client Relations and Retention
- Staff Training
- MS Office Expertise
- Customer Service
- Cash Handling
- Negotiation and Conflict Resolution
- Customer Experience Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Remix
06.2021 - 11.2022
Assistant Manager
Ghost Atl
07.2017 - 02.2020
Customer Service Representative
Teleperformance
10.2013 - 12.2014
Business English -
NZLC
Bachelor Of International Business Economics - Business Administration
Unicoc
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