Sergio Campos
Bell,CA
Summary
Professional well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Overview
20
20
years of professional experience
Work History
General Store Manager
Clarks Shoes
Santa Ana, CA
02.2023 - 09.2024
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Organized promotional activities to increase customer traffic in the store.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Developed systems for tracking sales data and analyzing trends in order to maximize profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
General Manager of Operations
Marsden's Shoes
Whittier, CA
12.2021 - 02.2023
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Recruited, hired, and trained new staff members according to organizational standards.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
District General Manager
Finish Line, Inc
Century City, CA
02.2017 - 12.2021
- Developed and implemented strategies to increase sales in the district.
- Provided leadership, guidance and training to store managers and staff.
- Established operational procedures for all stores within the district.
- Managed store budgets and monitored expenses to ensure cost-effectiveness.
- Monitored inventory levels and ordered new products as needed.
- Resolved customer complaints efficiently and effectively.
- Conducted regular meetings with store managers to review operations performance.
- Recruited, hired, trained, coached, motivated, evaluated and disciplined personnel.
- Evaluated current business practices in order to recommend changes or improvements.
- Delegated work to staff, setting priorities and goals.
Business Operations Manager
Riviera Euro Comfort Footwear
Redondo Beach, CA
08.2007 - 03.2020
- Developed and implemented effective strategies to improve operational efficiency.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
- Ensured compliance with all relevant policies, regulations, and procedures.
- Worked closely with other departments to ensure smooth operations across the organization.
- Identified cost-saving opportunities throughout various processes and systems.
- Monitored customer feedback and took corrective action as necessary.
- Evaluated current business processes and developed plans for improvement.
- Resolved customer complaints quickly and effectively.
- Oversaw inventory control procedures, ensuring that stock levels are maintained.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Provided exceptional leadership on project development.
- Provided leadership, direction and strategic planning for business unit operations.
Sales Lead Manager
Macy's
Glendale, CA
10.2004 - 08.2007
- Developed and implemented strategies to increase sales volume and profit margins.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Collaborated with marketing department to create effective campaigns for products.
- Conducted regular training sessions for new and existing sales staff members.
- Generated ideas for promotional activities to increase brand awareness among target audiences.
- Ensured that all team members adhered to established processes and procedures.
- Coordinated closely with other departments such as operations, finance, HR and logistics.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Built relationships with potential customers through cold calling, emailing and networking events.
Education
Associate of Applied Business - Business Management
East Los Angeles College
Monterey Park, CA05-2009
High School Diploma -
Alhambra High School
Alhambra, CA06-2005
Skills
- Loss Prevention
- Promotional planning
- Employee Supervision
- Budget Administration
- POS systems operations
- Employee Scheduling
- Team Leadership
- Budget Development
- Leadership Development
- Stock management
- Customer Relations
- Inventory Control
- Operations Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Store Manager
Clarks Shoes
02.2023 - 09.2024
General Manager of Operations
Marsden's Shoes
12.2021 - 02.2023
District General Manager
Finish Line, Inc
02.2017 - 12.2021
Business Operations Manager
Riviera Euro Comfort Footwear
08.2007 - 03.2020
Sales Lead Manager
Macy's
10.2004 - 08.2007
Associate of Applied Business - Business Management
East Los Angeles College
High School Diploma -
Alhambra High School