Sergio Campos
Bell,CA
Summary
Seasoned Manager with 15+ years of extensive retail/wholesale and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
17
17
years of professional experience
Work History
General Store Manager
Clarks Shoes
02.2023 - Current
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Supervised and effectively trained 10+ employees to decrease process lags and boost productivity.
General Manager of Operations
Marsden's Shoes
12.2021 - 02.2023
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Recruited, hired, and trained new staff members according to organizational standards.
- Negotiated contracts with vendors for goods or services needed within organization.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
District General Manager
Finish Line, Inc
02.2017 - 12.2021
- Developed and implemented strategies to increase sales in the district.
- Provided leadership, guidance and training to store managers and staff.
- Established operational procedures for all stores within the district.
- Managed store budgets and monitored expenses to ensure cost-effectiveness.
- Monitored inventory levels and ordered new products as needed.
- Resolved customer complaints efficiently and effectively.
- Conducted regular meetings with store managers to review operations performance.
- Recruited, hired, trained, coached, motivated, evaluated and disciplined personnel.
- Evaluated current business practices in order to recommend changes or improvements.
- Delegated work to staff, setting priorities and goals.
Business Operations Manager
Riviera Euro Comfort Footwear
08.2007 - 03.2020
- Developed and implemented effective strategies to improve operational efficiency.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
- Ensured compliance with all relevant policies, regulations, and procedures.
- Worked closely with other departments to ensure smooth operations across the organization.
- Identified cost-saving opportunities throughout various processes and systems.
- Monitored customer feedback and took corrective action as necessary.
- Evaluated current business processes and developed plans for improvement.
- Resolved customer complaints quickly and effectively.
- Oversaw inventory control procedures, ensuring that stock levels are maintained.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Provided exceptional leadership on project development.
- Provided leadership, direction and strategic planning for business unit operations.
- Recruited, hired, mentored and trained 10+ staff on business procedures, policies, duties and customer care methods.
Education
Associate of Applied Business - Business Management
East Los Angeles College
Monterey Park, CA05-2009
High School Diploma -
Alhambra High School
Alhambra, CA06-2005
Skills
- Loss Prevention
- Promotional planning
- Employee Supervision
- Budget Administration
- POS systems operations
- Employee Scheduling
- Team Leadership
- Budget Development
- Leadership Development
- Stock management
- Customer Relations
- Inventory Control
- Operations Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
Spanish
Native or Bilingual
Timeline
General Store Manager
Clarks Shoes
02.2023 - Current
General Manager of Operations
Marsden's Shoes
12.2021 - 02.2023
District General Manager
Finish Line, Inc
02.2017 - 12.2021
Business Operations Manager
Riviera Euro Comfort Footwear
08.2007 - 03.2020
Associate of Applied Business - Business Management
East Los Angeles College
High School Diploma -
Alhambra High School
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