Overview
Work History
Education
Skills
SOCCCER
Languages
Timeline
Generic
SERGIO CARREON

SERGIO CARREON

MEXICO ,Estado De Mexico

Overview

18
18
years of professional experience

Work History

Technical Support Coordinator

VOLVO GROUP MEXICO
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved [Number] technical support inquiries per day.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Technical Assistant

VOLVO GROUP MEXICO
08.2006 - 10.2023
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Installed technical hardware and software in deskside support environment.
  • Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.

Education

High School Diploma -

PREPARATORIA FEDERAL CUAUTITLAN
CUAUTITLAN EDO DE MEXICO
06.1998

Skills

  • Software Patches
  • Remote Support
  • Deskside Support
  • System diagnostics
  • Technical training
  • Systems Analysis
  • Service support

SOCCCER

I like to see it 

Languages

English
Professional Working

Timeline

Technical Support Coordinator

VOLVO GROUP MEXICO
10.2023 - Current

Technical Assistant

VOLVO GROUP MEXICO
08.2006 - 10.2023

High School Diploma -

PREPARATORIA FEDERAL CUAUTITLAN

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SERGIO CARREON