Sergio Dorado
South San Francisco,CA
Summary
Warm individual with More the 5 years of bartending experience and extensive knowledge of cocktails, spirits, wine and beer. Accustomed to handling weekend rush at large bar. Customer-oriented and organized with positive, upbeat attitude. Dedicated to maintaining well-stocked bar and delivering excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Flores Mexican Restaurant
12.2023 - Current
- Completed stock inventories to identify and address issues negatively impacting controls.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept bar presentable and well-stocked to meet all customer needs.
- Followed alcohol awareness procedures for prevention of intoxicated guests.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Performed event coordination for larger parties and gatherings.
- Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
Server and Bartender
Limon
04.2019 - 12.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Server
Original Joe's Restaurant & Bar
02.2019 - 02.2022
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
Lead Bartender and Server
Tropisueño Mexican Kitchen
03.2011 - 01.2018
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Assisted preparation of food plates, overseeing quality and appearance.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
- Recruited and trained bartenders and barbacks and scouted and auditioned performers for various special events.
Education
GED -
South San Francisco High School
South San Francisco, CASkills
- Preparing Garnishes
- Drink Consistency
- Attentive Service
- Sales
- Inventory Control
- Cash Handling
- Sales Reporting
- Guest Services
- Cleaning
- Point of Sale Systems
- Product Knowledge
- Managing Cash Register
- Liquor and Beer Knowledge
- Customer Service
Certification
- TIPS Certified
- Food Handlers
- REFERENCE
- JARROD JONES ( MANAGER AT FLOREERES )
- 415-623-4356
- KARL (BAR MANAGER )
- 650-8925910
Timeline
Bartender
Flores Mexican Restaurant
12.2023 - Current
Server and Bartender
Limon
04.2019 - 12.2023
Server
Original Joe's Restaurant & Bar
02.2019 - 02.2022
Lead Bartender and Server
Tropisueño Mexican Kitchen
03.2011 - 01.2018
GED -
South San Francisco High School
- TIPS Certified
- Food Handlers
- REFERENCE
- JARROD JONES ( MANAGER AT FLOREERES )
- 415-623-4356
- KARL (BAR MANAGER )
- 650-8925910
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