Sergio Castillo

• Supported senior managers and department leaders by monitoring and tracking project progress through daily reports, site audits, and team meetings.
• Managed approximately 20-30 incoming calls, texts and emails through out each day.
• Identified and reported discrepancies found in scopes of work.
• Coordinated the estimating, purchasing and receiving of construction materials needed for project completion.
• Retried, reviewed and submitted estimates, quotes and bids from vetted vendors and subcontractors to senior project management for final approval.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Oversaw between 3-5 subcontractors per job site to achieve performance and quality targets
• Maintained open communication to customers by presenting regular updates on project status.

• Organized evening meetings to set operations for night shift.
• Oversaw a team of 7 employees and 18 residents.
• Applied strong interpersonal and problem-solving skills to maintain team efficiency and organize workflows.
• Created work schedules.
• Observed each team member to carry out duties and provided constructive criticism.
• Completed regular check-ins and progress report for each client.
• Generated reports detailing findings and/or incidents.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Recorded status and duties completed in logbooks for management.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Supported senior management in new residential construction and remolding projects.
• Meet with building inspectors throughout all phases of building project.
• Insured quality control and reported inefficiencies to senior management and subcontractors for corrective action plan.
• Delivered high level of service to clients to both maintain and extend relationship for future business.
• Tracked and documented project performance by completing 3-5 site visits at different locations and updating project management software.
• Managed internal resources e.g vehicles, equipment, and surplus inventory.

Assisted the director of facilitates in all functions needed including but not limited to the following:

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of 12 in day-to-day activities.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Oversaw the inspections of facility grounds, external structure, systems and equipment such as lift stations, HVAC, fire suppression systems and alarms, fresh water treatment plant, medical air systems, and emergency power generators.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.