- I enjoy helping others and giving back to the community
- Beginning computer building journey
- To achieve more and more
Sergio Castillo
Restaurant Management & Warehouse/Foundry Laborer
Milwaukee,WI
Summary
Accomplished General Manager at Jimmy John's Franchise, adept in restaurant/fast food operation and fostering teamwork, significantly enhanced operational efficiency. Leveraged problem-solving abilities and quality control measures to surpass production goals, achieving a notable increase in customer satisfaction and market share. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Excelled in machine operation and collaboration, driving innovation and excellence across teams.
Overview
13
13
years of professional experience
Work History
Foundry Operator
Badger Alloys
12.2023 - 08.2024
- Consistently met or exceeded production goals through diligent work ethic and attention to detail in all aspects of foundry operations.
- Coordinated effective communication between departments, promoting a collaborative environment conducive to problem-solving and innovation.
- Streamlined processes for optimal workflow, resulting in a more organized and efficient work environment.
- Enhanced the company''s reputation for producing top-quality products by adhering strictly to established quality control measures.
- Reduced waste in the casting process by optimizing the use of raw materials and resources.
- Collaborated with team members to ensure timely completion of projects, meeting production deadlines consistently.
- Enhanced productivity by implementing efficient foundry operating techniques and procedures.
- Improved product quality by conducting thorough inspections and addressing any defects or inconsistencies.
- Troubleshot issues during production runs promptly, minimizing delays in output delivery schedules.
Assistant Manager
Jetro Restaurant Depot
06.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 400 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Shift Runner
Cheba Hut Toasted Subs
02.2023 - 05.2023
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Boosted employee morale with regular recognition, rewards for exceptional work, and constructive feedback sessions.
- Streamlined communication between team members for better coordination and improved overall shift performance.
- Optimized shift operations by analyzing performance data, identifying areas for improvement, and implementing necessary changes.
- Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
- Enhanced team productivity through continuous training, skill development, and performance feedback.
- Reduced employee turnover rates by fostering a positive work culture that prioritized teamwork and professional growth opportunities.
- Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
- Maintained a safe and clean working environment by enforcing company policies and procedures.
- Collaborated with other Shift Runners to share best practices, streamline operations across shifts, and maintain consistency in service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cook
Marcus Theatres
06.2022 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Assistant Manager
Domino's Pizza
06.2020 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
Shift Runner
Toppers Pizza
11.2016 - 07.2017
General Manager
Jimmy John's Franchise
12.2015 - 04.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Jimmy John's Franchise
12.2013 - 07.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assitant Manager
Jimmy John's Franchise
01.2012 - 11.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Lynde & Harry Bradley Technology And Trade
Milwaukee, WI12-2009
Skills
- Use overhead crane to manipulate molds for completion of jobs such as storing on pallets /lines
- Previous Jimmy John's corporate certification and food safety certified
- Quality control measures
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Machine operation
- Task prioritization
- Data recording
- Time management abilities
- Manual dexterity
- Opening/Closing Molds Inserting Cores and drilling vents
Interests
Timeline
Foundry Operator
Badger Alloys
12.2023 - 08.2024
Assistant Manager
Jetro Restaurant Depot
06.2023 - 08.2023
Shift Runner
Cheba Hut Toasted Subs
02.2023 - 05.2023
Cook
Marcus Theatres
06.2022 - 12.2022
Assistant Manager
Domino's Pizza
06.2020 - 12.2021
Shift Runner
Toppers Pizza
11.2016 - 07.2017
General Manager
Jimmy John's Franchise
12.2015 - 04.2017
General Manager
Jimmy John's Franchise
12.2013 - 07.2015
Assitant Manager
Jimmy John's Franchise
01.2012 - 11.2013
High School Diploma -
Lynde & Harry Bradley Technology And Trade
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