Sergio Castro
Madison,WI
Summary
I have a strong background in customer service and excel at multitasking in fast-paced environments. I’m bilingual and have experience working as an interpreter, which has strengthened my communication skills and ability to connect with diverse customers. I’m also skilled with computers and comfortable learning new systems quickly. I enjoy helping people and finding efficient solutions to their questions or issues.
Overview
2026
2026
years of professional experience
Work History
Pasteurization Operator
Schoeps Ice Cream
- Operated machinery to produce high-quality ice cream products efficiently.
- Monitored production line to ensure compliance with safety and quality standards.
- Maintained cleanliness of work area to uphold hygiene regulations.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Line Ramp Technician
Wisconsin Aviation
12.2024 - Current
- Operated and maintained aviation ground support equipment safely and efficiently.
- Provided exceptional customer service, answering queries and offering recommendations.
- Provided high-level customer service, resolving issues promptly.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Interpreter Spanish/English
Schoeps Ice Cream
12.2021 - 06.2022
- Adapted quickly to fast-paced environments while maintaining focus on communication clarity.
- Participated in training sessions to develop interpreting skills and learn best practices.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Education
High School Diploma -
James Madison Memorial
Madison06-2022
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Fluent bilingualism
- Customer service
- Multitasking
- Verbal communication
- Fast learner
- Adapting to Fast-paced environments
- Computer skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Line Ramp Technician
Wisconsin Aviation
12.2024 - Current
Interpreter Spanish/English
Schoeps Ice Cream
12.2021 - 06.2022
Pasteurization Operator
Schoeps Ice Cream
High School Diploma -
James Madison Memorial