Sergio Cazares

• Maintained comprehensive sale rebate transaction records and associated documentation, facilitating accurate reporting and audit readiness
• Effectively documented compliance with contractual and legal requirements related to sales rebates to ensure proper payment allocation
• Reviewed, audited, and booked 120 rebate deals monthly, ensuring accurate payments to maintain compliance with contractual and government regulatory standards
• Collaborated with cross-functioning teams to establish forecasts on future sales rebate deals to identify volume and project growth opportunities
• Facilitated seamless communication between Information Technology, Accounts Receivables & Payables, Sales Finance, and Account Executive teams to optimize processes for sustainability, scalability, and accuracy
• Led operational automation project for SAP enterprise resource planning software, greatly enhancing productivity by 30%, increased scalability for future growth, and a 20% increase in on-time payments
• Spearheaded system automation initiatives, testing protocols, and process enhancements that led to a 15% reduction in manual errors and improved operational efficiency

• Oversaw a team of 2-3 Collections Analysts managing high priority and high volume Apple Reseller accounts
• Reduced collection time for outstanding invoices by closely monitoring aged accounts, identifying potential issues early, and proactively developing forecasts to ensure timely follow-up
• Consistently helped the team hit their monthly, quarterly and yearly targets by helping with planning, streamlined communication between cross-functional teams and with an overall average collection rate of 98.9%
• Collaborated with Sales Operations, Sales Finance, Billings & Cash Applications teams to identify automation opportunities for process improvement, increased efficiency, and issue resolution
• Evaluated existing business intelligence infrastructure, identifying areas for improvement and leveraged Tableau modeling to increase reconciliation efficiency by 20% and reducing account delinquency by 10%

(6 month career experience)

• Responsibilities included the validation and reconciliation of freight invoices, compiling freight audit reports, preforming data analysis about Apples logistics network and sharing it with regional logistics teams to build new optimization processes
• Collaborated with IT teams to implement technology solutions that streamlined freight invoice review within the logistics function, improving overall operational efficiency by 10%
• Responsible for managing high profile freight carrier accounts, such as CEVA Logistics, to ensure prompt payment, end-to-end management of invoice auditing, and conduct root cause analysis for delivery issue prevention
• Implemented Finance efficiency processes to streamline the billing and tracking of the service costs to Apple’s customers, provide efficient billing processes for Apple’s suppliers, and using the data to impact Apple’s supply chain decisions
• Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
• Analyzed transportation data, identifying trends to inform future route planning decisions and reduce transit times.

• Managed shipment disputes for enterprise & education accounts, resulting in a 30% decrease in resolution time by implementing streamlined communication processes and escalation protocols
• Developed Tableau financial modeling dashboards to identify & track at-risk accounts, leading to a 15% increase in forecast accuracy and proactive account management strategies
• Implemented automation strategies in SAP enterprise resource planning software, reducing manual processing time by 20% and increased shipment dispute tracking efficiency by 30%
• Collaborated with Sales Operations, Accounts Receivables, and Supply Chain teams for process improvement, increase dispute handling efficiency, and proactively identifying "on-time delivery" issues
• Teamed with IT groups to develop an application to automate proof of delivery documentation retrieval, greatly increasing document auditing efficiency by 40%
• Earned the "Quarterly Excellence" award for implementation of business intelligence software improving cross team collaboration, dispute tracking & resolution efficiency, and increased customer satisfaction levels