Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Sergio Cedillo

Lewisville,TX

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

11
11
years of professional experience

Work History

Front of House Manager

Rainforest Cafe
02.2022 - Current
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Managed dining and bar costs by conducting weekly depletion analysis.

Bartender

Rainforest Cafe
12.2017 - 02.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Angelinas Restaurant
06.2012 - 12.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Education

High School Diploma -

Lewisville High School
Lewisville, TX

Skills

  • Guest Satisfaction
  • Assignment Delegation
  • Hiring Procedures
  • Maintaining Clean Work Areas
  • Hospitality Management
  • Coaching and Training
  • Staff Supervision
  • Restaurant Operation
  • POS Systems Operations
  • Quality Control
  • Quality Improvement Leadership

Languages

Spanish
Native or Bilingual

Timeline

Front of House Manager

Rainforest Cafe
02.2022 - Current

Bartender

Rainforest Cafe
12.2017 - 02.2022

Server

Angelinas Restaurant
06.2012 - 12.2017

High School Diploma -

Lewisville High School

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Sergio Cedillo