Sergio Celio
Vernal,UT
Summary
Committed and hardworking 18 year old who will not stop until a job is done, I am wanting to learn a lot from people who are willing to teach me. I do speak a little bit of Spanish but I understand more than I know which is still not too much. I do not know a lot but I'm wanting to get into a job with hands on duty and lifting heavy objects. Will be a little slow learning but once I get the hang of things I will create my own way to be efficient and ensure satisfactory results. Wanting to get more hands on active jobs, learning about tools, learning skills and improving my knowledge with opportunity to grow.
Overview
3
3
years of professional experience
Work History
Cashier
Cal Ranch
11.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Set up new sales displays each week with fresh merchandise.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Assistant Manager in Training
Hibbett Sporting Goods
05.2023 - 11.2024
- contributed in multiple company meetings, taught helpful resources in store meetings, and helped the Hibbett Sports Instagram page gain more followers with active community and work posts, ensuring positivity among Vernal community and new and past Hibbett Sports workers. keeping everything professional.
- I have accomplished the task of teaching the new store manager on how the company gives emails, how to login to access them, how to use certain retail scanners and tools, productive ways to find shoes and reorganize them, etc.
- Teaching new trainees how to properly ensure their customers are satisfied with the customer service they have provided.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
- Increased employee engagement by implementing recognition programs that fostered a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Floor/retail Floater
Ross Dress for Less
02.2023 - 01.2024
- Achieved being in a manager meeting where the store manager praised me in doing my work on cash register in front of all the other managers stating that they should be as efficient, quick, and nice as I was.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours especially when changed during holiday seasons, across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Restaurant Busser
Swains Resturaunt
06.2022 - 01.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Enhanced overall restaurant presentation through constant upkeep of common areas such as entryways, waiting areas, coat rooms, and restrooms.
Education
High School Diploma -
Uintah High School
Vernal, UT05-2024
Skills
- Not scared to ask questions
- Wanting to learn and do anything it takes
- Don't get bothered by mean customers or employees
- Disciplined and willing to learn
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Professionalism and courtesy
Timeline
Cashier
Cal Ranch
11.2024 - 04.2025
Assistant Manager in Training
Hibbett Sporting Goods
05.2023 - 11.2024
Sales Floor/retail Floater
Ross Dress for Less
02.2023 - 01.2024
Restaurant Busser
Swains Resturaunt
06.2022 - 01.2023
High School Diploma -
Uintah High School
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