Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio Cerrone

Albany,United States

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

14
14
years of professional experience

Work History

Cashier Team Lead

Villa Gargano
Albany, GA
03.2018 - 07.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.

General Manager

Applebee's Grill + Bar
Albany, GA
04.2016 - 02.2018
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

General Manager

Cracker Barrell Old Country Store
Albany, GA
02.2008 - 02.2016
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Education

Business Administration And Management

Tallahassee Community College
Tallahassee, FL
06.1985

Music Education

Columbus State University
Columbus, GA
09.1978

Skills

  • Cash Handling
  • Advising and Coaching
  • Team Leadership
  • New Hire Training
  • Customer Service
  • Providing Feedback
  • Customer Relations
  • Cash Register Operation
  • Shift Scheduling
  • Employee Scheduling

Timeline

Cashier Team Lead

Villa Gargano
03.2018 - 07.2022

General Manager

Applebee's Grill + Bar
04.2016 - 02.2018

General Manager

Cracker Barrell Old Country Store
02.2008 - 02.2016

Business Administration And Management

Tallahassee Community College

Music Education

Columbus State University

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Sergio Cerrone