Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio Chaparro

Pacoima,CA

Summary

I have held management positions since the age of 16. Always was able to deal with customers wether on the phone or in person. Learned automotive repair skills first hand and applied them in daily work assignments. Was good at people skills and most employers would sent me to classes to help me advance my sales and people skills. Being bilingual made these skills easier to apply for the areas I worked in.

Overview

36
36
years of professional experience

Work History

Senior Service Attendant/Leadman

L A County Metropolitan Transportation Authority
Los Angeles, Californis
03.2008 - 01.2020

Assign work assignments for the day, entered hours for employees and send work assignments to management for approval. Walk yard and check for safety hazards and spills ( hazmat coordinator) verify employees are doing their job assignments and keeping working, cleaning and servicing buses for next run, verifying that riders area is clean and that the drivers area is sanitized daily, buses are serviced and fueled for next day run.

Store Manager

The UPS Store
San Fernando, California
07.2006 - 02.2008

Opening and closing of stores and performing daily functions and operations of store. Dealing with walkin trade and regular customers. Receiving packages and parcels from UPS drivers and USPS Carriers. Shipping packages and packaging items to be shipped. Sorting Mail into POBoxes and performing daily duties of store operations.

Supervisor Customer Services

United Stars Postal Service
Van Nuys , California
04.1988 - 12.2005

Counted amount of Mail volumemail Mail volume that arrives daily to determine work load and hours needed for the day. Negotiated with carriers and other employees their work hours and daily assignments. Negotiate with union representatives employee grievances and employee hearings that could result in deciplanary actions. Deal with in person as well person as well as telephone complaints, both in Spanish and English. Had special meetings with local Congressman as well as local news crews station represent the Postal Service.

and hewas a union representative for 6 years . Dealt with management and employees during negotiations and hearings. Delivered Mail as a city carrier for over 10 years to both businesses and residential customers.

Automotive Parts House Manager

Duxler Automotive Warehouse
Sylmar, CA
05.1986 - 04.1988

Ran daily operations of warehouse, verified and input phone orders, had orders pulled and made sure that they were delivered in a timely manner. Assigned employees their work loads daily and made sure payroll was entered daily. Reported weekly to owners and staff in meetings either in person or by phone weekly progress.

Manager

Franks Auto Supply Aka Big A Auto Parts
San Fernando, CA
01.1982 - 04.1985

Ran daily operations for automotive parts store, dealt with walk in customers as well as phone orders, did daily accounting of monies and ordered parts every night for next day stock. Went out to talk with local shops and dealers to upsell business.

Education

High School Diploma -

Alemany High School
Mission Hills Calif
06.1982

Skills

Accounting and bookkeeping

  • Sales and Operations
  • Inventory and stock control
  • employee relations
  • Salesman and service
  • management

Timeline

Senior Service Attendant/Leadman

L A County Metropolitan Transportation Authority
03.2008 - 01.2020

Store Manager

The UPS Store
07.2006 - 02.2008

Supervisor Customer Services

United Stars Postal Service
04.1988 - 12.2005

Automotive Parts House Manager

Duxler Automotive Warehouse
05.1986 - 04.1988

Manager

Franks Auto Supply Aka Big A Auto Parts
01.1982 - 04.1985

High School Diploma -

Alemany High School
Sergio Chaparro