Summary

Overview

Work History

Education

Skills

Timeline

Sergio Colicheski

Las Vegas,NV

Summary

Adept at driving significant market growth, I leveraged my expertise in real estate transactions and exceptional negotiation skills at Black Hills Realty to exceed sales targets by 20%. My approach, characterized by diligent leadership and an unwavering commitment to customer service, consistently fosters trust and secures client success.

Overview

years of professional experience

Work History

Real Estate Broker Associate

Black Hills Realty

11.2020 - Current

Built lasting relationships with clients through trustworthiness, professionalism, and genuine interest in their success.
Managed multiple property transactions simultaneously while maintaining excellent organization and communication skills.
Conducted comprehensive market analysis to accurately price properties and attract potential buyers.
Collaborated with other real estate professionals to expand network and referral opportunities, boosting overall business growth.
Maximized seller profits by suggesting cost-effective improvements that would enhance the appeal of their properties.
Developed effective marketing strategies for property listings, resulting in faster sales and higher closing rates.
Increased client satisfaction by providing personalized real estate services and advice tailored to individual needs.
Facilitated seamless relocation experiences for clients moving into or out of the area by collaborating with brokers across different regions.
Coordinated appointments to show marketed properties.
Provided exceptional customer service through regular communication, updates, and responsiveness to client inquiries.
Advised clients on property management best practices, enabling them to effectively manage their real estate investments for long-term success.
Leveraged expertise in local real estate market trends to strategically advise clients on investment opportunities.
Maintained up-to-date knowledge of industry regulations, policies, and best practices, ensuring compliance in all transactions.
Hosted open houses and private showings for prospective buyers, effectively showcasing properties'' features and benefits.
Continuously sought opportunities for personal and professional growth through ongoing education, training, and certification programs.
Implemented innovative advertising techniques to increase online visibility of property listings and reach a wider audience of potential buyers.
Coordinated efficient closing processes by working closely with attorneys, inspectors, appraisers, lenders, and title companies.
Educated first-time homebuyers on the buying process from start to finish, alleviating anxieties and guiding them every step of the way.
Assisted clients with navigating complex mortgage processes, ensuring smooth financing arrangements for property purchases.
Strengthened professional reputation through consistent networking efforts within the community and participation in industry events.
Negotiated favorable contract terms on behalf of clients for successful transactions and positive outcomes.
Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Arranged for inspections and surveys of sold properties.
Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Compared properties possessing similar features to determine competitive market prices.
Conducted competitive market analysis to determine optimal pricing for properties.
Utilized online marketing platforms to promote real estate services and generate leads.
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Managed roster of clients to send announcements and information on new properties.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
Appraised property values and assessed buyer income to determine feasibility of offer success.
Advocated for client needs and obtained desired considerations for sales and purchases.
Evaluated properties for potential salability and pricing.
Cultivated strong relationships with agents, lenders and title companies.
Set up virtual home tours, in-person visits, and open houses for properties.
Developed successful marketing strategies to promote properties and maximize exposure.
Generated leads and qualified prospects, facilitating smooth property transactions.
Advised clients on optimum buying and selling choices for maximum returns.
Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
Monitored contract execution to verify complete fulfillment of terms.

Mortgage Loan Officer

Premier Home Mortgage

01.2011 - 11.2020

Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Participated in industry events and conferences to build relationships and gain market intelligence.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Developed and implemented marketing campaigns to generate new business opportunities.
Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
Reviewed loan files and updated to match current standards.
Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Negotiated loan terms and conditions with clients to maximize profitability.
Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Explained different types of loans pertaining to client situations.
Checked loan documents for accuracy prior to closing.
Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
Worked with underwriters to fix application problems and resolve issues.
Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Fielded customer complaints and provided solutions.
Mentored junior loan officers to improve team performance and meet organizational goals.
Conducted thorough market research to identify new business opportunities within target demographics.
Developed and executed marketing strategies to attract new clients, significantly increasing market share.
Streamlined loan processing times, implementing efficient document management systems.
Tailored communication strategies to different client demographics, enhancing understanding and engagement with mortgage products.
Conducted detailed market analyses to stay ahead of industry trends and adjust loan offerings accordingly.
Expanded lender network to offer wider range of loan products, meeting diverse client needs more effectively.
Achieved high client retention rate by providing exceptional follow-up services and financial advice post-closing.
Implemented customer relationship management software to track client interactions and identify opportunities for additional services.
Enhanced customer satisfaction with personalized mortgage counseling, leading to significant rise in client referrals.
Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
Collaborated with underwriting teams to ensure smooth loan approval processes, minimizing delays and client dissatisfaction.
Maintained compliance with federal and state regulations, conducting thorough reviews and updates of loan documentation procedures.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Processed loan applications and monitored progress from start to finish.
Developed and maintained relationships with customers, lenders and other third parties.
Monitored pipelines to track and log status of loans.
Evaluated loan requests and documents to verify accuracy and completeness.
Negotiated loan terms and conditions with customers to secure best deal.
Assisted customers with completing loan applications and other paperwork.
Compiled closing packages for drafting and presentation accuracy.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Proactively identified solutions for customers experiencing credit issues.
Helped college students obtain financial aid through loan programs.

General Manager

Outback Steakhouse

09.2005 - 09.2010

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Kitchen Manager

Outback Steakhouse

09.2003 - 09.2005

Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Designed and maintained menus to offer variety of high quality and consistency of dishes.
Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Calculated prices of ingredients to monitor food costs and control expenses.
Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
Enhanced kitchen efficiency by streamlining meal preparation processes.
Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
Maintained meticulous records of health inspections, consistently achieving high scores.
Collaborated with management to develop strategies for increasing restaurant profitability.
Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
Implemented customer feedback system to gather insights and improve dining experience.
Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
Boosted team morale and performance through effective leadership and training programs.
Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
Streamlined ordering process, minimizing errors and increasing kitchen productivity.
Optimized food presentation and plating techniques, elevating overall dining experience.
Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
Improved customer satisfaction with timely and accurate food delivery.
Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
Enhanced dining experience by introducing themed culinary events and specials.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Front of House Manager

Outback Steakhouse

09.2001 - 09.2003

Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Performed cash handling activities and secured nightly bank deposits.
Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Enhanced customer satisfaction by implementing effective front of house management strategies.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Bartender

Outback Steakhouse

10.2000 - 09.2001

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

West Orange High School

West Orange, NJ

06.1996

Skills

Property Inspections
Real Estate Transactions
First-Time Homebuyers
Fair Housing Regulations
Buyer Representation
Training and mentoring
Residential Sales
Real Estate Marketing
Property valuation
Branding and Identity
Social Media Marketing
Mortgage lending
Photography and Videography
Seller Representation
Real Estate Financing
Lease Negotiations
Real Estate Law
Zoning regulations
Relocation assistance
New Construction Sales
Luxury Property Sales
Smart Home Technology
Commercial Sales
Title Insurance
Home Warranty
Listing Management
Agent and seller communications
Home sale negotiation
Residential Real Estate
Legal Document Preparation
Property Showing
Property Marketing
Sales-savvy

Space Planning
Online Advertising
Market Research
Negotiation
Construction management
Cost Estimation
Market monitoring
Neighborhood database updating
Title Research
Appraisal procedures
Contract Negotiation
Investment Analysis
Home tours
Contract Management
Sales brochure development
Commercial Real Estate
Lead Generation
Virtual tour creation
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Leadership skills
Problem-solving abilities
Multitasking
Multitasking ability
Reliability
Excellent Communication
Organizational Skills
Active Listening
Effective Communication

Timeline

Real Estate Broker Associate

Black Hills Realty

11.2020 - Current

Mortgage Loan Officer

Premier Home Mortgage

01.2011 - 11.2020

General Manager

Outback Steakhouse

09.2005 - 09.2010

Kitchen Manager

Outback Steakhouse

09.2003 - 09.2005

Front of House Manager

Outback Steakhouse

09.2001 - 09.2003

Bartender

Outback Steakhouse

10.2000 - 09.2001

High School Diploma -

West Orange High School

Sergio Colicheski

Summary

Overview

Work History

Real Estate Broker Associate

Mortgage Loan Officer

General Manager

Kitchen Manager

Front of House Manager

Bartender

Education

High School Diploma -

Skills

Timeline

Real Estate Broker Associate

Mortgage Loan Officer

General Manager

Kitchen Manager

Front of House Manager

Bartender

High School Diploma -

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