Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sergio Cortez

Peoria,AZ

Summary

IT Support Specialist with comprehensive experience in technical support, user onboarding, and IT asset management. Skilled in Office 365 administration, troubleshooting hardware/software issues, and providing exceptional customer service. Certified in Azure Fundamentals and CompTIA A+, with a proven track record of implementing solutions to enhance IT efficiency and reduce operational disruptions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Read Better Be Better
Phoenix, AZ
08.2024 - Current
  • Act as User Admin, Exchange Admin, and Teams Admin on Microsoft, overseeing account provisioning, permissions management, and troubleshooting across Microsoft 365.
  • Supported BYOD security by collaborating with the security team to implement Zscaler, ensuring secure access across personal and company devices.
  • Responsible for onboarding and offboarding processes for 50+ users, managing Office 365 setups, and ensuring seamless user transitions.
  • Provide first-line support for technical issues.

Information Technology Specialist

Asurion
Tempe, AZ
08.2015 - 05.2021
  • Provided technical support for Sprint, Verizon, and AT&T customers, handling an average of 50 cases daily involving device setup, data recovery, and troubleshooting.
  • Supported Total Home Protection program, remotely resolving WiFi and Bluetooth connectivity issues, reducing in-store repairs by 20%.
  • Delivered customer-focused technical assistance, maintaining high satisfaction scores by ensuring timely issue resolution.

Education

Bachelor of Science - Computer Science

Arizona State University
Tempe, AZ
12-2024

Associate of Science - Computer Science

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
12-2022

Skills

  • Software & Systems: Office 365 (Teams, SharePoint, Outlook), Microsoft Azure, Windows OS, macOS, Chrome OS
  • Tools & Platforms: Apple Business Manager, Gmail Suite, Mondaycom, Microsoft 365 Admin Center
  • Programming: Python, SQL, C, Java
  • IT Management: Active Directory, IT Inventory Tools (EZOffice Inventory)
  • Networking: VPN setup and Network Troubleshooting

Certification

  • CompTIA A+ Certification
  • Microsoft Azure Fundamentals

Timeline

IT Support Specialist

Read Better Be Better
08.2024 - Current

Information Technology Specialist

Asurion
08.2015 - 05.2021

Bachelor of Science - Computer Science

Arizona State University

Associate of Science - Computer Science

Maricopa Community Colleges, Glendale Community College

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Sergio Cortez