SERGIO CORTEZ
Concord,CA
Summary
Dynamic and customer-focused Retail Associate with a strong understanding of retail dynamics and exceptional customer service standards. Proven track record in delivering tailored product recommendations and solutions that meet and exceed customer expectations. Dedicated to implementing effective sales, service, and customer experience initiatives that drive substantial sales growth. Passionate about fostering positive customer relationships and enhancing overall shopping experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kohls Department Store
Concord, CA
06.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately, ensuring smooth checkout operations.
- Maintained merchandise displays to optimize visual appeal and increase sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Trained new associates on store procedures and customer service standards.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Kinesiology
San Francisco State University
San Francisco, CAHigh School Diploma - undefined
Concord High School
Concord, CA05.2023
Skills
- Service-oriented
- Effective time management
- Effective team collaboration
- Listening Skills
- Cash register operation
- Receiving and organizing shipments
- Retail store operations
- Inventory tracking
- Inventory control
- Informed product suggestions
- Retail merchandising expertise
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Kohls Department Store
06.2022 - Current
High School Diploma - undefined
Concord High School
Bachelor of Science - Kinesiology
San Francisco State University