Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sergio Cruz

San Antonio,TX

Summary

Knowledgeable Banquet Set Up Supervisor with 17 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lift 50+ pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Maintain productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hotel Banquet Supervisor

La Quinta Inn & Suites Riverwalk
04.2006 - Current
  • Coordinate and oversee the execution of all banquet events in a total of 8,357 sq ft of meeting space and pre-function areas as well as breakfast and lounge areas throughout the hotel
  • Maintain and refresh all function space, beverage stations and meal services as needed
  • Assist in setting up any INHOUSE AV to client needs prior to their meeting or event
  • Participate in PRECON meetings as needed prior to function date to confirm all the details communicated to hotel CSM
  • Rotating bartender position shifts in hotel Lounge/Bar or to host a private event in the hotel
  • Responsibly reduced labor cost; as well as F&B cost
  • Accomplish LQ goals to increase sales YOY by upselling, creating new menus, and switching a few of the vendors to reduce hotel cost
  • Rotating and checking in all F&B products such as Silver Eagle, GLI, and Gabriel’s Liquor, Sysco, Blue Bird Produce
  • Constant communication with catering staff, LQ staff and onsite POC for needs/requests to execute a successful event
  • Successfully reduced food cost by 21% within 4 months
  • Hotel Lounge yearly budgets projected sales, 1 million, Year-end Goal $900K
  • Service Quality Index 78.0% to a goal of 90.0%
  • Liquor Inventory Reduced to 18%, from a 41% YTD Budget of $263K
  • Work directly with the Food & Beverage Director to brainstorm and implement ideas with different types of hotel sales and vendor preferences
  • Manage three Food & Beverage outlets with sales and Hospitality Sales-Amenities.
  • Directed and managed banquet functions for 300+ person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Lead Food Server

Hola Tapas
03.2022 - 07.2023
  • To deliver quality service and food to all customers tables in a timely manner
  • Work together with the Chef and kitchen staff to have inventory and prep ready for the day's shift.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Supported needs of 5+ person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests

Lead Cook

Whataburger
08.2017 - 10.2021
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Took over line positions in event of emergency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Supervised line cooks to monitor food safety and order accuracy.

Education

High School Diploma -

Thomas Alva Edison High School
San Antonio, Texas
05.2005

Skills

  • Multitasking and effective leadership abilities
  • Skilled in handling food and beverage needs for wedding, conferences, and large banquets
  • Ability to supervise entire banquet team
  • Good general knowledge of AV signal flow
  • Ability to accurately read setup diagrams
  • Outstanding customer service ethics with 17 years involved in hotel operations
  • Excellent communication skills and a team player
  • Accustomed to work in a fast paced environment and can work really well under pressure
  • Quality Assurance & Deposit Preparation
  • Customer Needs Assessments
  • Accounts Payable and Accounts Receivable
  • Master Menu Analysis
  • Fluent in English and Spanish

Certification

TABC, TDH-Approved Food Certification, Manager ServSafe Certification, Toast POS, NiteVision Hotel System, Squirrel 6i, Microsoft, CPR & First Aid Training. Audio Visual Troubleshooting

Additional Information

  • Francis A Dverza- Regional Director (612)868-8601
  • Brenda Rodriguez- Director of Sales- (210) 385-5765
  • Lisa Garcia-Corporate Sales Manager-(210) 636-6914
  • Rene Fernandez- Chef Azuca Latin Cuisine (210) 336-4044

Timeline

Lead Food Server

Hola Tapas
03.2022 - 07.2023

Lead Cook

Whataburger
08.2017 - 10.2021

Hotel Banquet Supervisor

La Quinta Inn & Suites Riverwalk
04.2006 - Current

High School Diploma -

Thomas Alva Edison High School

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Sergio Cruz