Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Cruz

Bolingbrook

Summary

Adept at enhancing customer experiences and streamlining front-end operations, I leveraged my time at Walmart to significantly improve service efficiency and accuracy, achieving an exceptional transaction accuracy rate. My strong communication skills and ability to lead and collaborate with teams have consistently fostered positive environments and increased customer loyalty, and as a former stocking 1 associate I was also able to complete rigorous manual labor such as unloading trucks for hours on end.

Overview

2
2
years of professional experience

Work History

Front End Associate

Walmart
12.2023 - 10.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Stocking Associate

Walmart
06.2022 - 12.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
  • Improved customer satisfaction by assisting shoppers in locating desired products quickly.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

Education

High School Diploma - Electrical Engineering

Bolingbrook High School
Bolingbrook, IL

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Inventory monitoring
  • Merchandise display set up
  • Efficient time management
  • Reliable and responsible
  • Safety and cleanliness standards
  • Team cooperation
  • Adaptable and flexible
  • Ability to lift 40 pounds
  • Strong communication and interpersonal skills
  • Team leadership
  • Order management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front End Associate

Walmart
12.2023 - 10.2024

Stocking Associate

Walmart
06.2022 - 12.2023

High School Diploma - Electrical Engineering

Bolingbrook High School

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Sergio Cruz