Sergio Davila Vargas
Orlando,USA
Summary
Oversaw guest service operations from entry-level waiter to assistant manager at La Parrilla. Developed training programs and led teams in the theme park sector, advancing from team member to trainer and team lead at Universal. Managed guest experiences at high-profile attractions such as Jurassic Park River Adventure, The Incredible Hulk Coaster, Men in Black: Alien Attack, E.T. Adventure, Despicable Me: Minion Mayhem, and Bourne Stuntacular. Qualified Desired Position with background in leading operations teams to streamline processes and enhance productivity. Proven track record of fostering team collaboration, resulting in improved efficiency and morale. Demonstrated ability to manage resources effectively and adapt to changing operational needs.
Overview
10
10
years of professional experience
Work History
Attraction Operations Team Lead
Universal Studios Florida
Orlando, FL
01.2025 - 03.2026
- Allocated tasks to Team members to drive a more positive work environment.
- Created a safety incentive to bring the Team together as well as creating a safer work environment.
- Worked with my Co-leads with creating an opening responsibility chart for Leads for emergency purposes as well as a Responsibility Tracker for weekly tasks to be verified and successfully done.
- Partnered with Management to create a front of house cleanliness tracker and checklist, as well as doing daily front and back of house cleanliness walks.
- Created a healthy and safe work environment for my team to receive and give constructive feedback to further develop the culture at the venue.
Attractions Operation Trainer
Universal Studios Florida
Orlando, FL
08.2021 - 12.2024
- Partnered with Leadership and Management to develop multiple incentives at the River Adventure, creating new resources for Team Members to improve safety and refine Team Member knowledge venue-wide.
- Assisted in the development of the Capacity Committee, responsible for creating incentives that drive safe and swift efficiency goals.
- Communicated with management, leads and technicians regarding ride maintenance and opportunities to safely increase capacity and heighten guest experience.
- Worked with leads and management to perform monthly safety walks. Reported back with identified environmental issues and hazards that may affect the physical well being of team members and guests.
- Regularly partnered with Team Members to give constructive feedback on job performance, improving venue culture, efficiency, and safety.
Assistant Manager/ Waiter
La Parilla Mexican Restaurant
Alpharetta, GA
04.2016 - 07.2019
- Collaborated with Store Manager to develop strategies for achieving sales and profit goals.
- Facilitated promotions and sales opportunities with the servers’ shift leaders.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Created a new incentive at the restaurant to prioritize cleanliness and back-of-house productivity between servers and dish washing teams.
- Managed revenue, regularly monitoring transactions and deposits to eliminate discrepancies.
- Delegated tasks to team members based upon skill level and achieve organizational goals.
- Assisted the General Manager with restructuring the server team’s shift leaders to better assist the team with certain shift needs.
- Collaborated with fellow waiters to allocate tasks and responsibilities to run daily tasks.
- Greeted guests into the Restaurant and communicated with the waiter team on table cleanliness and readiness.
Education
Bachelor of Film And Television -
Valencia College
Orlando, FLSkills
- Operational excellence
- Workforce planning
- Forecasting
- Documentation
- Employee development
- Scheduling coordination
Languages
Spanish
Native or Bilingual
Timeline
Attraction Operations Team Lead
Universal Studios Florida
01.2025 - 03.2026
Attractions Operation Trainer
Universal Studios Florida
08.2021 - 12.2024
Assistant Manager/ Waiter
La Parilla Mexican Restaurant
04.2016 - 07.2019
Bachelor of Film And Television -
Valencia College