Nicholle DeLeon

I led daily store operations, fostering a positive, inclusive environment for both customers and staff. Through mentorship and development, I empowered my team to deliver exceptional, personalized customer experiences. I utilized data-driven insights to analyze KPIs and refine business strategies, aligning store goals with global Lush objectives. I managed financial processes, including sales reconciliation and deposits, while overseeing recruitment and building a motivated, high-performing team. By implementing creative solutions, I boosted team engagement, sales, and profitability, all while upholding DEIB principles. Additionally, I ensured operational efficiency through strategic scheduling that met customer demand and optimized store performance.

I directed front-of-house operations, managing guest seating and flow during peak times to ensure smooth and efficient service. I handled cash transactions accurately and efficiently, while maintaining strict adherence to health codes and sanitation standards to ensure a clean and safe environment. I developed staff schedules to optimize coverage and streamline operations, and played a key role in hiring takeout staff, ensuring all new hires were well-trained and aligned with company policies and procedures.