Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio Diaz-Hernandez

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Inside sales associate

Xfinity
San Ramon
06.2023 - Current
  • In my role at Xfinity, I go above and beyond expectations by providing exceptional customer service
  • Whether troubleshooting technical issues or explaining complex concepts in a user-friendly manner, I ensure customers feel supported and valued
  • Proactively identifying and resolving potential problems has become a staple of my approach, contributing to increased customer satisfaction
  • Additionally, I actively engage in ongoing training to stay ahead of industry trends, enabling me to offer solutions
  • This commitment to excellence not only meets the high standards set by Xfinity but consistently exceeds them, positively impacting customer experiences and contributing to the company's success
  • Achieving the remarkable position of number 2 in the nation for sales within my company reflects my unwavering dedication and strategic approach
  • Through a combination of relentless effort, a deep understanding of market dynamics, and effective relationship building, I've consistently exceeded sales targets
  • This accomplishment is a testament to my commitment to excellence and the ability to navigate the competitive landscape
  • Securing a place in the overall top 5 nationwide underscores my sustained high performance and positions me as a key contributor to my store's success.

Store Manager

Finish Line
Pleasanton
08.2020 - Current
  • Managed staff activities
  • Managed store and daily cash deposits
  • Responsible for staff scheduling
  • Trained and mentored all staff
  • Tracked sales performance
  • Supervised employees to maintain goals to meet corporate objectives
  • Managed the scheduling, recruiting, hiring and training of new store employees
  • Payroll

Outside Sales Representative

EcoShield
Livermore
01.2019 - Current
  • Minimized delivery delays by maintaining adequate product st Engaged customers through phone calls, site visits and product demonstrations
  • Brought in new customers continuously with excellent prospecting and lead generation skills
  • Operated vehicles and equipment safely and maintained clean driving record
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Updated office files daily and kept records organized
  • Promoted products & services

Outside Sales Representative

Terminix
Pleasanton
03.2018 - Current
  • Overcame objections with effective product demonstrations and persuasive communication skills
  • Offered positive, professional impressions to every customer by being prepared, dressing well, and keeping vehicles in good condition
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Developed solid relationships with staff, customers
  • Updated office files daily and kept records organized.

Supervisor

Loss Prevention
Hayward
12.2016 - Current
  • Trained new hires on effective usage of surveillance cameras and TVs
  • Responded promptly to emergency situations, directing patrons to safe locations
  • Conducted interviews with witnesses, gathering evidence for investigations
  • Used onsite surveillance equipment to monitor for theft and safety concerns
  • Monitored all areas of property, staying alert to signs of suspicious activity and persons
  • Completed incident reports, properly documenting all involved parties
  • Apprehended shoplifting suspects and notified law enforcement for assistance
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Kept all areas clean, organized and in line with company professional standards
  • Updated office files daily and kept records organized
  • Monitored employees and guests to prevent theft.

Sales Associate Manager /key Holder

Sherwin Williams
San Lorenzo
02.2014 - Current
  • Helped customers navigate store, complete sales, and process returns
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Created memorable, positive experiences for every customer, offering personalized support for every facet of sales and service
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Promoted products effectively by staying on top of offerings and prices
  • Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
  • Kept store shelves, racks and bins presentable with frequent resets
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
  • Overcame customer objections using powerful product demonstrations.

Assets Protection Team Leader

Best Buy
Dublin
09.2010 - Current
  • Kept all areas clean, organized and in line with company professional standards
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Developed solid relationships with staff, customers, and vendors
  • Trained junior team members and mentored on important procedures
  • Verified level of supplies and requested new inventory to meet service levels
  • Managed files and continuously updated and organized records
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Maintained full compliance with legal, health, and safety regulations.

Education

High School Diploma -

San Lorenzo high school
06.2010

Skills

  • Persuasive Communication
  • Decision Making
  • Goal-Oriented
  • Detail Oriented
  • Upselling
  • Communications
  • Sales
  • Loss Prevention
  • Merchandising
  • Scheduling
  • Conflict Management
  • Management
  • Lead Generation

Timeline

Inside sales associate

Xfinity
06.2023 - Current

Store Manager

Finish Line
08.2020 - Current

Outside Sales Representative

EcoShield
01.2019 - Current

Outside Sales Representative

Terminix
03.2018 - Current

Supervisor

Loss Prevention
12.2016 - Current

Sales Associate Manager /key Holder

Sherwin Williams
02.2014 - Current

Assets Protection Team Leader

Best Buy
09.2010 - Current

High School Diploma -

San Lorenzo high school

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Sergio Diaz-Hernandez